Dynamic professional with a proven track record at Blue Cross Blue Shield of Michigan, excelling in fraud investigation and data analysis. Recognized for exceptional attention to detail and problem-solving skills, I effectively collaborated with teams to enhance detection capabilities and trained junior staff, ensuring compliance and operational excellence.
Overview
52
52
years of professional experience
Work History
Meals On Wheels Delivery Driver
MEALS ON WHEELS - Voluntary
Traverse City, MI
01.2017 - Current
Delivered nutritious meals to clients, ensuring timely and safe transportation.
Maintained accurate records of deliveries and client interactions for quality assurance.
Provided exceptional customer service, fostering positive relationships with clients and their families.
Trained new volunteers on safety protocols and delivery procedures to ensure compliance.
Assistant Rural Carrier
United States Postal Service, USPS
Traverse City, MI
10.2023 - 09.2025
Delivered packages efficiently to designated routes while ensuring timely service.
Operated postal equipment, including handheld scanners, to track deliveries.
Fraud Investigator
Blue Cross Blue Shield of Michigan
Detroit, TX
11.2007 - 03.2013
Conducted thorough investigations of suspected fraudulent claims to ensure compliance with company policies.
Analyzed data patterns and trends to identify potential fraud schemes, enhancing detection capabilities.
Collaborated with cross-functional teams to develop effective anti-fraud strategies and procedures.
Trained junior investigators on investigative techniques and best practices for fraud detection.
Reviewed and validated documentation submitted by claimants to ensure accuracy and legitimacy.
Developed comprehensive reports detailing investigation findings, contributing to risk management efforts.
Evidence Technician/Arson Investigator
Kalkaska County Sheriff Department
Kalkaska, MI
04.2005 - 11.2007
Collected, preserved, and documented physical evidence according to established protocols.
Assisted in crime scene investigations by securing and cataloging evidence accurately.
Operated forensic tools and technology to analyze samples and maintain chain of custody.
Trained junior technicians on evidence handling procedures and best practices.
Collaborated with law enforcement to ensure proper collection methods were followed.
Assisted investigators in solving cases through meticulous examination and processing of physical evidence.
Regional Security Manager
Fifth Third Bank
Traverse City, MI
10.2001 - 10.2005
Developed and implemented security protocols to protect assets and personnel across multiple locations.
Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.
Collaborated with law enforcement and emergency services to enhance response plans for incidents.
Provided training and mentorship to security staff, fostering a culture of safety and compliance.
Established relationships with external partners to enhance community engagement in safety efforts.
Served as a primary point of contact for all internal stakeholders regarding matters related to regional security operations.
Detective Sergeant
Michigan Department of State Police
Saginaw, Detroit, Kalkaska, Gaylord, MI
02.1974 - 02.1999
Led investigations into complex criminal cases, ensuring thorough evidence collection and analysis.
Supervised and mentored junior detectives, fostering skill development and teamwork.
Collaborated with local law enforcement agencies to enhance interagency communication and case resolution.
Developed strategic plans for resource allocation during high-profile investigations, optimizing operational efficiency.
Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
Trained team members on agency processes, court procedures and investigation strategies.
Education
No Degree - BA
Wayne State University, Oakland Community College, Lawrence
Detdroit, And Okland County
High School Diploma -
Detroit Catholic Central
Detroitd, MI
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
Problem-solving
Safe driving
Timeline
Assistant Rural Carrier
United States Postal Service, USPS
10.2023 - 09.2025
Meals On Wheels Delivery Driver
MEALS ON WHEELS - Voluntary
01.2017 - Current
Fraud Investigator
Blue Cross Blue Shield of Michigan
11.2007 - 03.2013
Evidence Technician/Arson Investigator
Kalkaska County Sheriff Department
04.2005 - 11.2007
Regional Security Manager
Fifth Third Bank
10.2001 - 10.2005
Detective Sergeant
Michigan Department of State Police
02.1974 - 02.1999
No Degree - BA
Wayne State University, Oakland Community College, Lawrence