DANIEL CERVANTES
Dalton,GA
Summary
Adept at enhancing vehicle performance and production efficiency, I leveraged problem-solving and team collaboration skills at NORTH GEORGIA TOYOTA and Kostal Of America. Specializing in engine repair and preventive maintenance, I improved workshop efficiency and product quality, contributing to a significant increase in customer satisfaction. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Hardworking Automotive Technician with [Number] years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automotive Technician
NORTH GEORGIA TOYOTA
Dalton, GA
02.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Calibration Technician
Kostal Of America
GUANAJUATO
05.2020 - 07.2022
- Continuously expanded knowledge base through ongoing professional development opportunities such as training courses or certifications.
- Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
- Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
- Ensured compliance with industry standards by keeping up-to-date with regulatory requirements and applying them in daily tasks.
- Assisted in the development of new calibration methods, leading to more accurate results and improved efficiency.
- Streamlined processes by implementing efficient calibration procedures, resulting in reduced downtime.
- Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
- Diagnosed, repaired, and calibrated scales, gauges and micrometers devices.
- Troubleshot laboratory instruments using manufacturer-approved methods.
- Notified customers of calibration statuses and issues.
- Wrote instrument procedures relating to calibration and preventive maintenance for use by other personnel.
Continuous Quality Improvement Coordinator
Kostal Of America
GUANAJUATO
04.2019 - 05.2020
- Used data to build organizational knowledge base and made recommendations for program change and improvement.
- Acted as a liaison between various stakeholders, ensuring alignment on project objectives and timelines for successful completion of initiatives.
- Coordinated internal audits to ensure compliance with industry standards and regulations, leading to improved risk management.
- Served as a subject matter expert on continuous quality improvement methodologies within the organization.
- Optimized processes for increased efficiency by identifying areas for improvement and implementing corrective actions.
- Collaborated with cross-functional teams to identify opportunities for process improvements and drive change.
Statistical Analyst
Kostal Of America
GUANAJUATO
02.2018 - 04.2019
- Developed integrated spreadsheet and database templates for accumulating, formatting and organizing program data and presented findings to management.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.
- Developed data tables and databases to create relation between tables to allow efficient data retrieval.
- Coordinated statistical activities for 10 projects, updating data dictionaries and coding guides.
- Trained team members on statistical methodologies, enhancing overall analytical capabilities within the company.
- Enhanced data accuracy by implementing advanced statistical techniques and software tools.
- Analyzed and interpret statistical data to identify trends and relationships.
- Increased efficiency in resource allocation decisions by identifying key drivers of cost variance using multivariate regression techniques.
- Used statistical methods to analyze data and generate useful business reports.
Injection Molding Machine Operator
Kostal Of America
Guanajuato
07.2015 - 02.2018
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Documented daily production information for accurate record-keeping and informed decisionmaking.
- Reduced machine downtime with regular maintenance checks and prompt troubleshooting of issues.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Assisted in the development of standard operating procedures for injection molding operations, promoting consistency across shifts.
- Improved product quality by implementing thorough inspection processes and identifying defects in injection-molded parts.
- Implemented 5S methodology in the workspace, resulting in improved organization and cleanliness throughout the facility.
Team Leader
Kostal Of America
Guanajuato
06.2012 - 07.2015
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Education
GED -
UNIDEG UNIVERSIDAD INTERACTIVA Y A DISTANCIA GUANA
GUANAJUATOHigh School Diploma -
CEAC Centro De Estudios De Acamabro
Guanajuato06.2004
Skills
- Tolerance calculations
- Quality Control Procedures
- Precision measurement
- Root Cause Analysis
- Effective Communication
- Quality Assurance
- Changing tires
- Problem-Solving
- Valid Driver's License
- Fluid Exchanges
- Brake Systems
- Team Collaboration
- Preventive maintenance service
Certification
- CST - Certified Service Technician
- ISO 9001 Training - 6 MONTHS
- IATF 16949 Training - 6 MONTHS
Languages
Spanish
Full Professional
Timeline
Automotive Technician
NORTH GEORGIA TOYOTA
02.2023 - Current
Calibration Technician
Kostal Of America
05.2020 - 07.2022
Continuous Quality Improvement Coordinator
Kostal Of America
04.2019 - 05.2020
Statistical Analyst
Kostal Of America
02.2018 - 04.2019
Injection Molding Machine Operator
Kostal Of America
07.2015 - 02.2018
Team Leader
Kostal Of America
06.2012 - 07.2015
GED -
UNIDEG UNIVERSIDAD INTERACTIVA Y A DISTANCIA GUANA
High School Diploma -
CEAC Centro De Estudios De Acamabro