Daniel Chamonica Hernandez

• Prepared and managed lease agreements, tours, and mastered the move-in transition for new residents.
• Mastered one-site CRM software: KNOCK CRM, Yield Star, RealPage, Reputation, Brivo, and Excel.
• Received many 5-star reviews for my work during move-in processes, tours, and excellent customer service feedback for going above and beyond to make sure residents feel at home.
• Created and managed service requests for residents, and learned the importance of consistent communication.
• I learned useful marketing skills to increase occupancy and tours.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Oversaw projects through coordination, created promotional flyers for resident events, and ensured events went smoothly.

• Highly Increased occupancy rates at my community by
  perfecting tours and move-ins with the goal of making my
  prospects and residents feel heard and happy in their new apartment
  homes!
  • Boosted satisfaction with residents by providing helpful
  tools for their application process, mastered the sales
  aspect by focusing on customer satisfaction while also
  keeping the end goal of receiving a deposit and application
  after my personalized tours!
  •Improved community atmosphere by eagerly working hard
  to meet the needs of all residents and hearing their
  concerns, while treating them with respect and swift
  action to get their needs met.
  •Assisted with property management tasks, ensuring
  timely completion of maintenance requests and rent
  collections.
  •Mastered YARDI Voyager, Knock CRM, On-site property, Excel,
  management systems.

•Facilitated smooth move-ins for new residents by
creating, preparing lease agreements and coordinating
funds efficiently.
•Generated leads for sales and rental properties through
cold calls and referrals.
•Monitored and tracked payments and expenses, providing
timely and accurate financial reports.
•Collected and tracked records in Excel for renewals,
strategizing for an increase in retention rates among
existing tenants.
•Developed strong relationships with local businesses,
vendors, leasing agents, communities, creating
partnerships that benefited both parties and residents.
•Inspected properties before and after new tenant move-
ins to schedule maintenance, cleaners, and other services.

•Strong commitment to get the job done in the best, quality
way possible for all apartment inquires and all other
leasing tasks.

•Generated $162,756 in sales to reach and exceed
Yearly, monthly, daily personal/company goals.

•Was the highest producing sales associate
with Sales per hour, ADS.

•Grew my clientele through meaningful transactions, relationship building, and continuously practiced following up.


•Created genuine relationships with clients after delivering
selling experience.
•Prepared shipments for our clients by packaging their
goods neatly.

• Achieved top SPH at Tukwila Location in the year 2021.
Learned neat holiday gift wrapping during the busy
rushes.
•Learned product knowledge as best as I could so I can
demonstrate the bags, andproducts to customers so I
could produce sales.

• Sold and sized watches to fit specific wrists.
Watched for and recognized security risks and thefts to
prevent or handle situations.
•Maintained store to exacting visual standards by building
attractive displays and merchandising products.
•Recommended outfits to customers based on needs and
preferences to raise ADS, SPH and daily goals.
•Upsold items like leather care kits, dust bags at register to
make more sales.
•Explored and lived the Luxury fashion world and used it to
motivate me to give the Michael Kors experience better.


• Styled customers based on their preferences, personalities.
• Cleaned store and learned, practiced leadership skills.