Daniel Chandler
Lexington,KY
Summary
Results-driven Leadership Development Coordinator adept at managing internal knowledge transfer through effective training of new leaders. Demonstrated success in building successful and sustainable training programs. Highly organized, forward-thinking and adaptable to changing demands.
Strategic-thinking Leadership Consultant accomplished in helping businesses boost worker confidence and abilities with proactive training and motivational strategies. Facilitates training for leaders and employees, including courses, seminars and workshops aimed at industry-specific needs. Develops talents of senior leaders to effectively hand long-term business needs.
Overview
24
24
years of professional experience
Work History
Branch Leader II - AVP
Truist Bank
10.2023 - Current
- Enhanced branch performance by implementing effective sales strategies and staff training programs.
- Streamlined operations for increased efficiency through process improvements and updated technology.
- Boosted customer satisfaction with proactive communication, timely issue resolution, and personalized service.
- Developed high-performing teams by providing ongoing coaching, feedback, and performance evaluations.
Operations/Sales/Recruiting Manager
The Kim Musgrave Team
01.2022 - 05.2022
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Coordinated meetings and logistics for national sales meetings and directed and supervised 15-member team.
- Maintained up-to-date knowledge of Housing Market and performed competitor analysis.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Branch Manager II
Lendmark Financial Services
01.2019 - 12.2021
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Launched new training program to boost employee skills and staff retention rate.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Examined customer loan applications for loan approvals and denials.
Personal Banker and Wealth Advisor
Fifth Third Bank
02.2016 - 12.2019
- Recommended investment products and services suitable for clients based on objectives, resources and risk profiles.
- Prepared and interpreted financial document summaries, investment performance reports and income projections.
- Frequently reviewed client accounts and plans to understand if economic changes or situational concerns necessitate changes in financial plans.
- Answered clients' questions and inquiries in regard to individual financial plans and strategies.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Managed and updated over 900 client portfolios Quarterly.
- Facilitated presentation and recommendation of services by optimizing client relationships.
District Manager
Game Stop
03.2010 - 12.2016
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
Store Manager
Toys R Us
11.1999 - 03.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Associate of Arts - Education
University of Phoenix
Online12-2016
Skills
- P>Sales processes
- P>Sales presentations
- P>Territory Management
- P>Coaching and mentoring
- P>Extensive personal network
- P>Systems and software programs
- P>Reporting familiarity
- P>Relationship building and management
- P>Human resources knowledge
- P>Banking
- P>Employee Development
- P>Project Management
- Customer Service
- Relationship Building
- Team Management
- Performance Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Created a company-wide, comprehensive training program for all sales team members.
- Reduced job descriptions from over 50 to less than 5 by removing duplicate and obsolete job descriptions.
- Reduced operational expenses by 20% by streamlining branch operations.
- Martial Arts 6th Degree - Ranked 3rd in the World by NASKA
Additional Information
Reason for the move to Lexington from Paducah right soon after getting the job with Kim Musgrave Team, was my wife got offered a job we simply could not refuse. You may contact Kim Musgrave for verification and recommendation if you need. After moving I took some time off until she got grounded.
Timeline
Branch Leader II - AVP
Truist Bank
10.2023 - Current
Operations/Sales/Recruiting Manager
The Kim Musgrave Team
01.2022 - 05.2022
Branch Manager II
Lendmark Financial Services
01.2019 - 12.2021
Personal Banker and Wealth Advisor
Fifth Third Bank
02.2016 - 12.2019
District Manager
Game Stop
03.2010 - 12.2016
Store Manager
Toys R Us
11.1999 - 03.2010
Associate of Arts - Education
University of Phoenix