Daniel Chapman
Flushing,MI
Summary
Dynamic Data Analyst with 30 years of diverse experience in IT coordination and database reporting, specializing in the creation of financial, sales, and custom database reports using Excel, Access, and Crystal Reports. Expertise in technical support and project management emphasizes data-driven decision-making and continuous process improvement. Results-oriented professional committed to leveraging analytical skills to drive business success and enhance operational efficiency. Proven ability to translate complex data into actionable insights that support organizational goals.
Overview
30
30
years of professional experience
Work History
IT Coordinator & Database Reporting
Mid-States Bolt & Screw
09.2011 - 10.2025
- Managed IT projects, addressing open issues and outages in collaboration with support teams, customers, and vendors.
- Created comprehensive financial, sales, inventory, and custom database reports to support business operations.
- Supervised the consolidation of monthly customer invoices to ensure accurate and timely billing.
- Coordinated IT infrastructure upgrades to enhance system performance and reliability.
- Managed software deployment processes, ensuring compliance with organizational standards.
- Developed training materials and conducted sessions for staff on new technologies and tools.
- Streamlined help desk operations, improving response times and user satisfaction rates.
- Led cross-functional teams in implementing IT projects aligned with business objectives.
Technical Support Manager
Flagstar Bank
03.2000 - 09.2008
- Led technical support team to enhance customer satisfaction and streamline issue resolution processes.
- Created comprehensive database reports to inform departmental and senior management decisions.
- Managed staff recruiting, training, retention, scheduling, and payroll, contributing to a cohesive and efficient team environment.
- Implemented ticketing system to track support requests and optimize workflow efficiency.
- Analyzed support metrics to identify trends, leading to proactive solutions and improved service delivery.
- Mentored junior technicians, fostering a culture of continuous learning and professional growth within the team.
Shift Supervisor
Court Metal Finishing
02.1996 - 10.1999
- Coordinated shipping and receiving schedules ensuring efficient workflow and timely delivery.
- Developed and implemented QS9000 processes and procedures, conducting daily quality and safety audits to maintain compliance and enhance operational standards.
- Supervised daily operations, ensuring adherence to safety and quality standards.
Education
Associates Degree - Business, Accounting
Baker College
Flint, MI06-2012
Skills
- Advanced Excel proficiency
- Proficient in Access
- Proficient in Word
- Crystal Reports expertise
- Proficient in Profit 21
- Jira project management
- Troubleshooting and support services
- Experience with Agile frameworks
- Team management
- IT quality assurance
Timeline
IT Coordinator & Database Reporting
Mid-States Bolt & Screw
09.2011 - 10.2025
Technical Support Manager
Flagstar Bank
03.2000 - 09.2008
Shift Supervisor
Court Metal Finishing
02.1996 - 10.1999
Associates Degree - Business, Accounting
Baker College