Daniel Charlot
Summary
Customer-focused aviation professional with 15+ years of experience providing high-quality service in airport, education, customer support, and retail environments. Skilled in greeting passengers, assisting with directions, resolving issues, troubleshooting kiosks/technology, and ensuring safety and compliance. Known for patience, clear communication, and professionalism in fast-paced, high-volume settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Aviation Flight Instructor
Sterling Aviation Early College High School / United Airlines
08.2023 - Current
- Assist and greet students, parents, and aviation partners professionally and courteously.
- Ensure safe operations by monitoring environments for compliance with FAA policies.
- Troubleshoot simulators/technology and coordinate with IT to resolve issues.
- Manage records and verify identification for aviation programs.
- Provide clear directions and briefings similar to airport customer guidance.
- Support large-scale events, directing participant flow and assisting guests.
- Aid individuals needing physical support in moving safely around facilities.
Education Support
Harmony Science Academy
08.2012 - 08.2023
- Provided individualized assistance for students and staff in a high-traffic environment.
- Communicated procedures clearly and maintained compliance with safety policies.
- Supported individuals with special needs, demonstrating patience and professionalism.
- Verified documents and maintained accurate records, aligning with airport procedures.
Mobile Expert / Sales Lead
T-Mobile USA
04.2012 - 08.2023
- Greeted and assisted customers, managed queues, and resolved escalated concerns.
- Troubleshot customer devices, aligning with kiosk troubleshooting expectations.
- Led a team of 12, trained staff, and ensured compliance with company standards.
- Handled transactions similar to baggage processing and customer check-in workflows.
- Trained new team members on sales techniques, product knowledge, and customer service best practices.
- Implemented promotional campaigns to drive sales and improve customer engagement.
- Developed rapport with clients, fostering long-term relationships and repeat business.
Office Administration
St. James Catholic Church
11.2007 - 01.2012
- Managed front desk support, documents, reports, and visitor communication.
- Maintained confidentiality and followed all organizational policies and procedures.
Education
B.S. - Business, Human Resources
University of Phoenix
01.2020
A.S. - Applied Science, Process Operations
Lamar Institute of Technology
01.2007
Skills
- Customer Service
- Passenger Assistance
- Safety & Compliance (FAA/TSA/DOT)
- Queue Management
- IT Coordination
- Conflict Resolution
- High-Volume Workflow
- Team Collaboration
- Google Workspace
- Kiosk/Tech Troubleshooting
- POS Systems
- Emergency procedures
Certification
- Private Pilot
- Instrument Rated
- Commercial Pilot
- Advanced Ground Instructor (2023)
- FAA Part 107 Remote Pilot License (2021)
Timeline
Aviation Flight Instructor
Sterling Aviation Early College High School / United Airlines
08.2023 - Current
Education Support
Harmony Science Academy
08.2012 - 08.2023
Mobile Expert / Sales Lead
T-Mobile USA
04.2012 - 08.2023
Office Administration
St. James Catholic Church
11.2007 - 01.2012
A.S. - Applied Science, Process Operations
Lamar Institute of Technology
B.S. - Business, Human Resources
University of Phoenix