Daniel Chavez
San Antonio,TX
Summary
Talented Owner/Operator with excellent marketing, customer service and facility oversight skills with more than 15 years of experience. Highly effective and comfortable working with people at all levels in organizations. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Stump's Restaurant
09.2009 - 02.2021
- Managed day-to-day business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Package Handler & Sorter
United Parcel Service, UPS
10.2007 - 02.2009
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Supervisor
University Of Southern California Bookstore
09.2004 - 09.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
Education
Bachelor of Arts - Economics
University of Southern California
Los Angeles, CA05.2007
Skills
- Customer Relations
- Coaching and Mentoring
- Team Oversight
- Profit and Loss
- Staff Hiring
- Management Team Leadership
- Staff Training
- Sales Leadership
Affiliations
University of Southern California Alum Association
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Stump's Restaurant
09.2009 - 02.2021
Package Handler & Sorter
United Parcel Service, UPS
10.2007 - 02.2009
Supervisor
University Of Southern California Bookstore
09.2004 - 09.2007
Bachelor of Arts - Economics
University of Southern California