Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Chavez

Daniel Chavez

Chicago,IL

Summary

  • Bachelor's degree in Hotel Management
  • Passionate about customer service, staff management, and teamwork.
  • Willing to step out of my area of expertise to acquire new knowledge.
  • I have a fast-learning ability, which has opened doors for me in fields different from my studies.
  • Although I am not fluent in English, I think I have a level that allows me to communicate adequately in both personal and professional settings.
  • Willing to start from zero, as I have always sought growth in my previous jobs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

Burger King
07.2024 - Current
  • Lead shifts making sure customers get a fast, accurate, friendly experience every visit
  • Provide leadership to crew during a shift to ensure great Quality, Service and Cleanliness to customers
  • Other tasks:
  • Inventory
  • Daily Maintenance and Cleanliness
  • Managing Crew

Security Guard (Migrant Shelter)

Favorite Healthcare Staffing
10.2023 - 05.2024
  • Staff member in the Chicago Migrant Project
  • Conduct periodic walking inspections of areas assigned in the facility
  • Communicate to all residents and adhere to the shelter rules and policies
  • Check resident's belongings to make sure they're not taking any no allowed items into the premises

Front Desk Clerk/Night Auditor

Super 8 Chicago
03.2023 - 10.2023
  • Greet and assist guests during check-in and check-out
  • Handle guest requests, inquiries, and reservations
  • Manage daily front desk duties, including payments, room assignments, and resolving any guest issues

Hotel Operations Manager

Wyndham Hotels & Resorts
08.2019 - 10.2021
  • Overseeing guest service, rooms and maintenance ensuring guest satisfaction
  • Day to day operational running of the hotel, act as the main contact for the location in the General Manager's absence
  • Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property

Reservation Agent

Wyndham Hotels & Resorts
03.2016 - 08.2019
  • Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
  • Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
  • Processing rooming lists accurately as well as all changes and cancellations for group reservations
  • Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests

Front Desk Clerk/Night Auditor

Wyndham Hotels & Resorts
08.2014 - 03.2016
  • Welcoming guests
  • Handle guest check-ins and check-outs
  • Respond promptly to guest inquiries and resolve any issues or complaints
  • Night audit

Education

B.A. - hotel management in Hospitality

UNITEC MEXICO
Ciudad de México, CDMX
08.2014

Skills

  • Hotel Experience
  • Customer Service
  • Night Audit
  • Computer skills
  • Problem solving
  • Personnel management
  • Microsoft Office

Certification

Driver's License

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Shift Manager

Burger King
07.2024 - Current

Security Guard (Migrant Shelter)

Favorite Healthcare Staffing
10.2023 - 05.2024

Front Desk Clerk/Night Auditor

Super 8 Chicago
03.2023 - 10.2023

Hotel Operations Manager

Wyndham Hotels & Resorts
08.2019 - 10.2021

Reservation Agent

Wyndham Hotels & Resorts
03.2016 - 08.2019

Front Desk Clerk/Night Auditor

Wyndham Hotels & Resorts
08.2014 - 03.2016

B.A. - hotel management in Hospitality

UNITEC MEXICO

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Daniel Chavez