Daniel Chiong
Dallas,GA
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Bus Driver
PAULDING COUNTY SCHOOL DISTRICT
01.2023 - Current
- Knowledge of laws, policies and procedures as stated in the Driver Reference Guide
- Knowledge of the operation and maintenance of school buses to transport students safely and efficiently
- Performs daily pre and post trip inspections
- Knowledge of the preparation of a variety of records and reports related to assignments
- Operates bus using legal safe defensive driving practices
- Knowledge of district policies and procedures pertaining to student discipline
- Operate a school bus along a designated route
- Picks up and discharges general and special education students in accordance with time schedules
- Assures compliance with applicable traffic and student transportation laws, codes, and regulations
- Maintains order and discipline among passengers on the bus and while waiting at bus stops
- Maintains bus in a clean and safe operating condition
- Refuels and prepares vehicle for operation
- Assists disabled students with boarding, sitting, and leaving the bus safely
- Maintains video surveillance monitor equipment
- Meets scheduled departure and arrival times as assigned
- Administers first aid to passengers as needed.
Store Manager
Extra Space Management, Inc.
01.2022 - 01.2023
- Managed the daily operations of an 863-unit self-storage facility
- Achieved sales objectives, increased revenue, and occupancy for facility by recommending and implementing marketing strategies and maintaining appropriate financial controls
- Directed Assistant Manager and Maintenance workers to ensure accomplishment of duties
- Leased storage space and handled all customer service matters
- Maintained timely and accurate administrative processes
- Prepared lease contracts and audited files for accuracy
- Performed monthly rent collections and prepared delinquent files for auction process
- Liaised with vendors and subcontractors to coordinate multiple capex projects.
Senior Property Claims Examiner
raphael and associates
01.2021 - 01.2022
- Review commercial property claims handled by independent adjusters and provide directions assuring claim files were handled per carrier and statutory guidelines to ensure appropriate and timely claims conclusion
- Oversee the investigation, reporting, inspection of losses, and computerized damage estimating of independent adjusters
- Manage communications with insureds, agents, attorneys, independent adjusters, contractors, and engineers to coordinate claim process to completion
- Authorize and coordinate use of experts as part of the claim investigation as deemed necessary
- Effectively communicates by phone and in writing with internal departments as well as with insureds, agents, attorneys, independent adjusters, contractors, and engineers
- Conduct thorough coverage analysis and prepare detailed claims determination letters and other pertinent documentation for claim files.
Claims Examiner
cnc Catastrophe & National Claims
01.2020 - 01.2021
- Reviewed property claims handled by independent adjusters and provided direction assuring claim files were handled per carrier and statutory guidelines to ensure appropriate and timely claims conclusion
- Reviewed claim file reports and documentation to make sure adjuster was timely in claim handling and actively moving claim to conclusion
- Authorized and coordinated use of experts as part of the claim investigation as deemed necessary
- Effectively communicated by phone and in writing with customers, clients, public adjusters, contractors, and attorneys
- Prepared claims determination letters and other pertinent documentation for claim files.
Field Service Representative / Field Adjuster
SafePoint Insurance Company
01.2020 - 01.2020
- Responsible for timely and effective field investigations of insurance losses by visiting insured locations, documenting damages, preparing diagrams, estimating repairs, and preparing complete estimates utilizing Xactimate software and preparing comprehensive written reports in claims management system
- Inspected all areas of the loss property, identified damages, properly documented the risk, and estimated the damages identified
- Reviewed case reserves on all assigned claim files to cover probable costs
- Interviewed and corresponded with policyholders, public adjusters, loss consultants and attorneys
- Prepared interview questions, recorded statements, written reports of investigation, coverage letters and damage reports and maintained accurate and complete files
- Recommended use of experts as part of the claim investigation as deemed necessary
- Negotiated and settled claims within authority.
Claims Examiner / Supervising Adjuster
Florida Peninsula Insurance Company
01.2018 - 01.2019
- Reviewed property claims handled by independent adjusters and provided directions assuring claim files were handled per company and statutory guidelines ensuring appropriate and timely claims conclusion
- Reviewed open claim file reports and documentation assure adjuster was timely in claim handling and actively moving claim to conclusion
- Responded to inquiries from adjusters and independent firm’s management and worked together to address coverage questions
- Authorized use of experts as part of the claim investigation as deemed necessary
- Communicated with customers, public adjusters, and attorneys to explain the coverage decision and settlement prior to submission to accounting for payment processing and closure
- Verified draft letters prepared by adjusters were complete and accurate, making corrections as needed
- Maintained consistent contact with involved parties to keep all informed of claims process and responded as needed and in a timely manner
- Reconciled issues and directed adjusters with further claim handling as needed
- Performed final examination of claim file ensuring all information and documentation appropriately supported claim coverage decisions and payments
- Worked closely with other claim team members and other departments to ensure appropriate claim handling and closure.
Claims Adjuster / Examiner
People’s Trust Insurance Company
01.2015 - 01.2018
- Analyzed claims to determine extent of company's liability, made approval or denial decisions and negotiated settlements with claimants in accordance with policy provisions
- Collaborated with insurance agents and interviewed claimants to correct errors, rectify omissions, and investigate questionable issues
- Nominated member of Fast-Track team responsible for streamlining claims from first notice of loss to resolution within the 72 hours designated turnover time
- Completed a highly detailed investigation on each claim in a timely manner and fully documented the file with pertinent information
- Interpreted policy language to determine accurate coverage
- Verified and analyzed data to ensure claims were valid and settlements were made according to company best practices
- Prepared appropriate coverage letters for submittal and approval by claims management
- Maintained consistent contact with involved parties to keep all informed of claims process
- Set accurate reserves within given authority level and promptly bring claims requiring reserves more than granted authority to supervisor’s attention
- Presented cases and participated in their discussion at claim committee meetings
- Maintained an effective diary system to ensure assigned claims were handled timely
- Coordinated with field adjusters, leak detection company representatives, roofers, engineers, and other vendors to investigate claims
- Conferred with legal counsel on claims requiring litigation.
Property Field Inspector
AZBIDDER, LLC
01.2012 - 01.2015
- Performed visual inspection and exterior examination of residential properties for various financial institutions, banks, mortgage, and insurance companies
- Provided photo documentation and detailed reports based on inspection findings
- Investigated and documented foreclosed property conditions
- Produced property evaluation reports for investment clients
- Conducted interviews with homeowners and tenants
- Provided investment clients with neighborhood comparisons identifying submarkets risk
- Managed and uploaded property portfolio photos and documentation
- Produced detailed property inspection reports
- Ensured company standards of professionalism and customer service.
Store Manager
Extra Space Management, Inc.
01.2008 - 01.2012
- Managed the daily operations of an 820-unit self-storage facility
- Achieved sales objectives, increased revenue, and occupancy for facility by recommending and implementing marketing strategies and maintaining appropriate financial controls
- Directed Assistant Manager and Maintenance workers to ensure accomplishment of duties
- Leased storage space and handled all customer service matters
- Maintained timely and accurate administrative processes
- Prepared lease contracts and audited files for accuracy
- Performed monthly rent collections and prepared delinquent files for auction process.
Independent Field Adjuster / Public Adjuster / Estimator – Property & Casualty
Adjuster on demand, Inc.
01.2004 - 01.2010
- Served as an Independent Property Claims Adjuster for multiple third-party administrators and property insurance companies
- Served as an Estimator for multiple public adjusting firms and attorney’s offices
- Served insureds/claimants as Public Insurance Adjuster
- Investigated and adjusted first party claims
- Determined cause of loss, scoped damages, negotiated and settled property losses
- Produced professional estimates of damages
- Prepared detailed reports in a timely manner
- Served as an advocate for policyholders throughout the claims process and negotiated on their behalf directly with insurance carrier and /or claims adjuster for equitable resolution of claim for the policyholder.
Field Adjuster – Property & Casualty
lozano insurance adjusters, inc.
01.2003 - 01.2004
- Handled property insurance claims for multiple third-party administrators and property insurance companies
- Investigated first party claims and examined property files
- Determined cause, scoped damages, produced estimates, negotiated, and settled property losses
- Prepared detailed reports
- Handled auto claims for ARA Casualty Insurance Company.
Property Damage Auto Adjuster
Onyx insurance Group
01.1998 - 01.2003
- Handled property damage investigations for automobile claims as per company guidelines
- Processed auto damage claims
- Conducted recorded statements
- Prepared insurance releases, proofs of loss, power of attorney, reservation of rights and excess letters
- Managed the use of insurance letter system and diary
- Prepared insurance disclosures and managed subrogation process
- Processed requests for supporting documentation from insureds and claimants
- Expedited draft requests and documentations
- Worked closely with Attorneys for claim resolutions as needed.
Education
Licensed Claims Adjuster Designation -
Miami Dade College
Skills
- Claims Handling and Investigations
- Policy Interpretation
- Bi-lingual (English/Spanish)
- Risk Assessment and Mitigation
- Confidential Records Management
- Claims Examination and Supervision
- Project and Calendar Management
- Evaluation of Liability Exposure
- Claims Reports and Documentation
- Excellent Organizational Skills
- Microsoft Office and SharePoint
Certification
Multi-State Licensed Claims Adjuster, 520, Georgia, Alabama, Texas
Qualifications Summary
Detail-oriented Insurance Claims Professional with experience handling property & casualty (residential and commercial) and auto insurance claims processes. Skilled in negotiating basic and complex insurance claims to include mediation / appraisals and represented claimants with demonstrated success in communicating and liaising across all departments to bring claim assignment to a resolution. Committed and focused on customer service excellence.
References
Professional References Available Upon Request
Languages
English
Full Professional
Spanish
Full Professional
Timeline
School Bus Driver
PAULDING COUNTY SCHOOL DISTRICT
01.2023 - Current
Store Manager
Extra Space Management, Inc.
01.2022 - 01.2023
Senior Property Claims Examiner
raphael and associates
01.2021 - 01.2022
Claims Examiner
cnc Catastrophe & National Claims
01.2020 - 01.2021
Field Service Representative / Field Adjuster
SafePoint Insurance Company
01.2020 - 01.2020
Claims Examiner / Supervising Adjuster
Florida Peninsula Insurance Company
01.2018 - 01.2019
Claims Adjuster / Examiner
People’s Trust Insurance Company
01.2015 - 01.2018
Property Field Inspector
AZBIDDER, LLC
01.2012 - 01.2015
Store Manager
Extra Space Management, Inc.
01.2008 - 01.2012
Independent Field Adjuster / Public Adjuster / Estimator – Property & Casualty
Adjuster on demand, Inc.
01.2004 - 01.2010
Field Adjuster – Property & Casualty
lozano insurance adjusters, inc.
01.2003 - 01.2004
Property Damage Auto Adjuster
Onyx insurance Group
01.1998 - 01.2003
Licensed Claims Adjuster Designation -
Miami Dade College
Multi-State Licensed Claims Adjuster, 520, Georgia, Alabama, Texas