Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Work
Awards
Groups
Certification
Perfect Attendence
Leading performer
Timeline
Generic

Daniel Ciciora

Tinley Park,IL

Summary

Experienced with overseeing center operations and ensuring efficient workflow management. Utilizes strategic planning to enhance service delivery and team productivity. Track record of fostering collaborative environment and maintaining high operational standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Center Operations Accociate

Southwest Airlines, SWA
03.2019 - 04.2025
  • Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
  • Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
  • Led the successful implementation of new technologies to improve overall operations and customer experience at the center.
  • Enhanced center efficiency by implementing streamlined processes and procedures.
  • Trained new team members.

Customer Service and Support

Southwest Airlines
01.2016 - 03.2019
  • Assist with initial bookings, modifications, Rapid Rewards, Baggage, Funds Management, and general questions
  • Convey hospitality to customers with politeness and respect
  • Boosted company reputation by consistently providing exceptional customer service and support.
  • Strengthened relationships with key clients by providing exceptional customer service and support.

Chicago Center New Hire Teaching Assistant
07.2018 - 08.2018

Front Desk Attendant

Tinley Park Fitness Center
01.2013 - 01.2016
  • Register and manage new and current members
  • Maintain and supervise operations during business hours and to maintain up-keep of fitness equipment and fitness pool

LifeGuard

White Water Canyon Water Park
01.2010 - 01.2016
  • Enforce the rules of the park
  • Perform first aid or life saving / emergency actions

Education

Bachelor's Degree - Air Traffic Management

Lewis University
Romeoville, IL
01.2013

Skills

  • Microsoft Word
  • Excel
  • Powerpoint
  • ARD
  • Cirrus
  • TLC
  • OpenSpan
  • Net tracer
  • SMARTCLIX
  • Jabber
  • Quickbase
  • WFO
  • Operational efficiency
  • Customer service and support
  • Strong multitasking
  • Strong communicator
  • Effective problem-solver
  • Operations management

Accomplishments

  • Achieved Leading Performer 4 straight years by completing my job duties with accuracy and efficiency.

Additional Work

Chicago Center New Hire Teaching Assistant, 07/09/18, 08/24/18

Awards

  • Multiple Customer Compliments
  • Commendation from Gary Kelly for Hospitality and Customer Service
  • Proficient in Microsoft Word, Excel, and Powerpoint

Groups

  • Chicago Center Technology Team, 2018
  • CS&S Change Network Team, 2018 - Present
  • CS&S Advisory Board, 2019

Certification

  • Six Sigma Yellow Belt Certification

Perfect Attendence

Over my time with Southwest Airlines, I have demonstrated an unwavering commitment to punctuality and reliability by maintaining perfect attendance.  Through dedication and discipline, I have consistently shown up and contributed to every opportunity, ensuring no time was lost and my presence was always felt. This achievement reflects my strong work ethic, responsibility, and ability to prioritize tasks effectively, proving my consistency and dedication in both personal and professional settings. 

Leading performer

I have been honored to be recognized as a leading performer in my workgroup for three consecutive years. This recognition reflects my consistent dedication to delivering high-quality results, exceeding targets, and demonstrating leadership skills. My ability to collaborate innovative solutions, and maintain a strong work ethic has been integral to my success. This achievement showcases my commitment to both personal and team growth, and motivates me to continue striving for excellence in all aspects of my work. 

Timeline

Center Operations Accociate

Southwest Airlines, SWA
03.2019 - 04.2025

Chicago Center New Hire Teaching Assistant
07.2018 - 08.2018

Customer Service and Support

Southwest Airlines
01.2016 - 03.2019

Front Desk Attendant

Tinley Park Fitness Center
01.2013 - 01.2016

LifeGuard

White Water Canyon Water Park
01.2010 - 01.2016
  • Six Sigma Yellow Belt Certification

Bachelor's Degree - Air Traffic Management

Lewis University
Daniel Ciciora