Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Cisneros

Retail Manager/Courier Driver
Las Vegas,NV

Summary

Goal-oriented Customer Service Manager with 20 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Manager

Walmart Neighborhood Market
Henderson , Nv
05.2015 - 08.2018

Food Department Manager/Person in Charge/Key Holde

Dollar General Market
Las Vegas, NV
05.2015 - 05.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Driver/Courier

Good Guys Electronics
Las Vegas, NV
05.2008 - 05.2013
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Checked in with dispatch service and updated with current location.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered employees and materials to job sites daily.
  • Obtained customer signatures to complete and process paperwork.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.

Grocery Team Member

Vons Market
Las Vegas, NV
05.2002 - 05.2008
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Supported promotional plans by updating signage with price changes.
  • Recommended products to customers to drive sales.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Completed regular cycle counts and inventory audits.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Retrieved items for customers and verified prices.

Keyholder Manager

Target Stores
Las Vegas , NV
11.1998 - 05.2002
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained and mentored new employees.
  • Rotated stock according to dates and protocols.
  • Counted out cash drawers and balanced totals.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Processed cash, credit, debit and check payments.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Broke down boxes and disposed of trash.
  • Monitored security areas during busy periods.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Opened and closed store Number days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Tracked and prioritized work orders to meet daily production requirements
  • Received and counted money.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

High School Diploma - Pre-College

Pioneer High School Whittier, Ca
Whittier, CA
09.1988 - 06.1992

Skills

Retail platforms

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Timeline

Customer Service Manager

Walmart Neighborhood Market
05.2015 - 08.2018

Food Department Manager/Person in Charge/Key Holde

Dollar General Market
05.2015 - 05.2015

Driver/Courier

Good Guys Electronics
05.2008 - 05.2013

Grocery Team Member

Vons Market
05.2002 - 05.2008

Keyholder Manager

Target Stores
11.1998 - 05.2002

High School Diploma - Pre-College

Pioneer High School Whittier, Ca
09.1988 - 06.1992

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Daniel Cisneros Retail Manager/Courier Driver