Daniel Clarke
Oshawa
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
AllState
08.2022 - Current
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Selected as an SME for new software testing and as a UAT tester for launch of new software
Customer Service Ambassador - GM Canada
Concentrix
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Multiple Awards for Customer Satisfaction including an Employee of the month award
Bartender // Delivery Driver
The Dylan Bar
09.2020 - 10.2021
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built relationships with vendors to manage orders and negotiate costs.
Census Enumerator
Statistics Canada
05.2021 - 07.2021
- Worked extended hours to meet self-imposed minimum of at least 20 completed Census counts per shift
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
Barista
Starbucks Canada
09.2018 - 01.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled 50-100 customer orders per day
Education
High School Diploma -
Monarch Park Collegiate Institute
Toronto, ON05.2009
Skills
Personal Skills:
- Strong computer, communication, time management, and interpersonal skills
- Customer experience driven
- Positive attitude, quick learner, eager to meet new challenges
- Customer Retention Strategies
- Calm and Professional Under Pressure
Technical Skills:
- Proficient in troubleshooting hardware and software issues in computers as well as building computers from scratch
- Proficient in MS Office Suite: Word, Excel, and Outlook
Hobbies
- Dungeons & Dragons
- Fishing
- Producing, Performing and Recording Music
- Social Events
Timeline
Auto Claims Adjuster
AllState
08.2022 - Current
Customer Service Ambassador - GM Canada
Concentrix
10.2021 - Current
Census Enumerator
Statistics Canada
05.2021 - 07.2021
Bartender // Delivery Driver
The Dylan Bar
09.2020 - 10.2021
Barista
Starbucks Canada
09.2018 - 01.2020
High School Diploma -
Monarch Park Collegiate Institute
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