Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Daniel Cleghorn

Florence,USA

Summary

Product Management Leader | Visionary & Strategy Execution | Cross-Organizational Influencer


Professional product management expert with extensive experience in leading product strategy and development. Known for fostering team collaboration and achieving impactful outcomes in dynamic environments. Focused on innovation, strategic decision-making, and adaptability to changing market needs.

Overview

16
16
years of professional experience

Work History

Principal Product Manager Intelligent Prior Authorization

Oracle Health
04.2025 - Current
  • Reduced clinical office manual burden by 50% within 12 months, generating $12.5M in annual savings through the implementation of Intelligent AI Prior Authorization.
  • Serve as Principal Product Manager, strategy leader, and individual contributor, overseeing requirements, use cases, executive vision, and strategic direction for a top five internal initiative at Oracle to ensure compliance with CMS Rule 0057f, HIT-4, and Client and Legal.

Principal Product Manager Public Health

Oracle Health
09.2024 - 04.2025
  • Modernized Public Health Reporting for Oracle/Cerner Millennium EHR, reducing turnaround time by 20% and ensuring compliance with CDC mandates for Covid-19, Opioid Abuse, and 300+ health conditions.
  • Built a multi-year strategic plan for a next-gen platform, enabling customers to meet regulatory requirements with flexibility and speed.
  • Delivered a Formulary and Benefits module for ePrescription (eRx) Millennium EHR, integrating advanced technology to auto-determine patient eligibility, pharmacy options, and medication alternatives, reducing prior authorization time by 30%.

Associate Director of Product Management and Business Experience

Optum Insights
07.2021 - 05.2024
  • Launched a cutting-edge RCM Provider SaaS CRM solution, centralizing client data and reducing operational costs by 30%.
  • Crafted 1, 3, and 5-year roadmaps incorporating advanced technology capabilities, driving a 15% ROI for 50 clients.
  • Unified call center operations across Technology, Operations, Leadership, Legal, and Clients, achieving a 20% increase in customer satisfaction scores.
  • Partnered with vendor management to reduce annual expenditure by 33%, saving $2.4 million.
  • Implemented a Weighted Scoring Model for backlog to ensure that regulatory, customer, consumer, and business priorities are met.
  • This process was replicated across 5 Application work streams to ensure dependent teams had consistent alignment.

Associate Director of Product Customer Experience Solutions

OptumRx
01.2010 - 07.2021
  • Championed Agile methodologies for a SaaS Agent Desktop Tool, reducing costs by 25% and unlocking $9M in annual savings.
  • Engineered solutions to reduce repeat interactions by 30% and improve next-best-action workflows for 15k+ users.
  • Led a diverse team of 10+ professionals with varying responsibilities, successfully managing the deployment of a desktop tool for over 15,000 users across 130+ departments, driving operational efficiency and enhancing productivity.
  • Developed a multi-year roadmap for patient management, dynamic drug pricing, and prior authorization protocols, enhancing user experience and operational efficiency.
  • Implemented a Weighted Scoring Model for backlog to ensure that regulatory, customer, consumer, and business priorities are met.
  • This process was replicated across 5 Application work streams to ensure dependent teams had consistent alignment.

Senior Product Manager of Customer Experience Technology and Solutions

OptumRx
01.2018 - 01.2021
  • Directed the execution of a cloud-based SaaS desktop application, consolidating disparate applications into a unified platform for 1k+ clients and 50M members.
  • Managed a $7.9M annual capital budget, delivering an $18M annual ROI through innovation and operational excellence.
  • Led a diverse team of 10+ professionals with varying responsibilities, successfully managing the deployment of a desktop tool for over 15,000 users across 130+ departments, driving operational efficiency and enhancing productivity.
  • Created weekly touch points with stakeholders to ensure roadmap alignment, resulting in a 60% increase in software usage.

Operations Manager of Solutions and Technology

OptumRx
01.2010 - 01.2018
  • Orchestrated the strategic management of a multifaceted agent desktop infrastructure, delivering $10 million in annual cost savings.
  • Fostered a strategic partnership with IT counterparts, collaborating on development initiatives, release planning, and project estimations.
  • Led a team of 9-12 professionals, driving operational excellence and continuous improvement.
  • Steered a $19 million merger integration initiative, ensuring business continuity and operational efficiency.
  • Managed a 300-seat call center operation, implementing strategic improvements in employee management, client SLAs, and quality control measures.
  • Directed an outsourced call center vendor with KPI improvement of 10% compared to internal based call center teams, overseeing contract and invoice management, driving efficiency and cost-effectiveness.
  • Aligned strategic oversight and portfolio of inbound and outbound IVR applications to align consistent offerings with those available with a live agent with a successful 70% target.

Education

Bachelor of Arts (BA) - Business Administration and Management

Aurora University
Aurora, IL
05.2006

Skills

  • Cross-Organizational Leadership
  • Customer-Centric Innovation
  • Analytical-Driven Decision Making
  • Enterprise Product Solutions
  • Innovation Management
  • Multi-Product Integration
  • 0-1 Product Launch Execution
  • Product Strategy, Roadmapping, Backlog
  • Product Vision
  • Stakeholder Management

Accomplishments

  • Reduced operational costs by 30% through the launch of a centralized SaaS CRM solution.
  • Delivered $18M annual ROI by managing a $7.9M capital budget and driving innovation.
  • Improved customer satisfaction scores by 20% through collaboration and process optimization.
  • Unlocked $9M in annual savings by championing Agile transformations and streamlining workflows.
  • Successfully launched multiple 0-1 Products for Internal, B2C, and Consumers.

Timeline

Principal Product Manager Intelligent Prior Authorization

Oracle Health
04.2025 - Current

Principal Product Manager Public Health

Oracle Health
09.2024 - 04.2025

Associate Director of Product Management and Business Experience

Optum Insights
07.2021 - 05.2024

Senior Product Manager of Customer Experience Technology and Solutions

OptumRx
01.2018 - 01.2021

Associate Director of Product Customer Experience Solutions

OptumRx
01.2010 - 07.2021

Operations Manager of Solutions and Technology

OptumRx
01.2010 - 01.2018

Bachelor of Arts (BA) - Business Administration and Management

Aurora University

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