Daniel Clifton

Facilitated company-wide training during transition from Preferred Repair Network buyout by Hancock Claims Consultants.

• Developed protocols for processing, organizing, and managing claims projects.
• Managed claims processing and ensured compliance with industry regulations.
• Established guidelines for assigning claims to optimize project flow.

Managed hundreds of homeowner’s insurance claims for multiple outside vendors.

• Recruited and networked with vendors to ensure timely assistance with repair and engineering claims.
• Led training sessions on claims organization and management across company departments.
• Maintained strong relationships with vendors to facilitate efficient processes.
• Processed thousands of claims daily, averaging dozens per day.
• Oversaw storm dispatching during CAT events and developed strategic plans for CAT season.
• Coordinated intake and management of claims to enhance operational efficiency.

• Resolved client outreach issues, acting as liaison between clients and agents.
• Achieved exemplary customer satisfaction ratings through effective communication.
• Processed client connections, ensuring timely responses and resolutions.
• Maintained daily efficiency rating of 95% to enhance operational performance.
• Delivered average assistance volume of 105% per day, exceeding expectations.
• Streamlined outreach processes to improve response times and client engagement.
• Fostered strong relationships with clients to promote loyalty and trust.
• Contributed to overall team success by consistently meeting performance goals.

• Worked as a Client Services Coordinator for global investing platform Robinhood Financial, LLC. Processed, investigated, and resolved customer difficulties through technical support and customer service. Achieved and maintained an exemplary record of complaint resolution and customer satisfaction.
• Achieved 91% success and customer approval rating
• Processed and resolved 50+ customer cases a day
• Global investing platform

• Managed employees and volunteers to ensure effective and efficient operations at non-profit organization Gainesville Pet Rescue. Promoted from Shelter Assistant to Facility Manager and later to Foster Program Coordinator. Spearheaded and oversaw collaboration efforts with local businesses to increase the organization's productivity, community engagement, and overall animal welfare. Organized and led large-scale community adoption and outreach events.
• Managed team of 7 employees and over 30 of volunteers
• Increased pet adoption numbers by 42% and foster participation by 25%
• Non-profit organization

• Call-system based intake specialist. Promoted from general intake specialist to Medical Malpractice department of law firm. Assisted potential clients with answering questions about their cases, analyzing and evaluating potential cases and chances of success. Elected to provide training and be a team leader for new employees.
• Promoted from general to specialty intake program
• Leadership position in training new employees