Daniel Coble
3087 Norwood St,OH
Summary
Dynamic professional with a proven track record, excelling in client communication and problem-solving. Recognized for enhancing customer satisfaction through tailored solutions and effective process documentation.
Forward-thinking with a deep understanding of retirement plans, tax, and offering more than 4 years of service in the industry.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
Genpact
08.2025 - Current
- Fostered strong working relationships with employee 401k plan holders through clear communication, resulting in seamless project execution.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations.
- Performed reconciliations to drive accuracy and validity of financial information.
Analyst
Nationwide Mutual Insurance Company
01.2024 - 05.2025
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Managed Salesforce cases generated to resolve technical problems customers would face.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Solutions Center Representative
Nationwide Mutual Insurance Company
03.2022 - 12.2024
- Responded to customer questions via telephone and written correspondence regarding retirement benefits, eligibility, and enrollment.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Customer Service Representative
Pyramid Consulting Inc
06.2021 - 02.2022
- Contracted by Pyramid to work as a customer service representative for Nationwide
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Parking Management Company
01.2020 - 05.2021
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
Digital Marketing Associates Degree - Digital Marketing
Columbus State Community College
Columbus, Ohio, OH05-2021
Bachelor of Science - Pre-Physical Therapy
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Worthington Christian High School
Worthington, OH06-2016
Skills
- Data entry
- Verbal and written communication
- Process documentation
- Client confidentiality
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking
- Adaptability and flexibility
- Self motivation
Timeline
Senior Process Associate
Genpact
08.2025 - Current
Analyst
Nationwide Mutual Insurance Company
01.2024 - 05.2025
Solutions Center Representative
Nationwide Mutual Insurance Company
03.2022 - 12.2024
Customer Service Representative
Pyramid Consulting Inc
06.2021 - 02.2022
Shift Leader
Parking Management Company
01.2020 - 05.2021
Digital Marketing Associates Degree - Digital Marketing
Columbus State Community College
Bachelor of Science - Pre-Physical Therapy
University of Cincinnati
High School Diploma -
Worthington Christian High School