DANIEL COCHRAN
West Chester
Summary
Dedicated former customer service professional with extensive experience and a proven ability to establish rapport with clients, significantly enhancing customer satisfaction. Strong problem solving skills, commitment to continuous learning, and excellent communication abilities contribute to effective team collaboration and success. Poised to drive positive outcomes and tackle new challenges, bringing enthusiasm and dedication to advance organizational objectives. Ready to leverage expertise in a dynamic environment that values exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hearing Board Member
West Chester University of Pennsylvania
10.2023 - Current
- Listing and reviewing case files and dockets provided to me, organizing data and fact patterns, correlating evidence, and building questions.
- Review the process with students, faculty, and staff in order to best assist students and the school community with achieving optimal learning goals in a growth-centered environment.
- Hands-on with the disciplinary process for all matters involving sanctions up to and including removal of housing, suspension, and expulsion.
- Incorporation of sanctions based upon fact patterns found by questioning witnesses and police/resource officers, then providing apt plans to encourage growth and recovery among the student body.
Public Defender Intern
Public Defenders Office
05.2025 - 08.2025
- Interviewed clients to gather information about their cases, ensuring accurate and comprehensive documentation.
- Reviewed police reports, witness statements, and other evidence to identify key facts and potential defense strategies.
- Collaborated with investigators to gather additional evidence, or locate witnesses relevant to the defense strategy.
- I observed courtroom procedures during trials, gaining valuable insight into trial advocacy techniques.
- Maintained confidentiality of sensitive client information at all times, in accordance with ethical guidelines.
- Developed strong relationships with clients, built on trust, empathy, and effective communication.
- Prepared detailed case reports for supervising attorneys, facilitating informed decision-making on allocation of resources or additional support needed.
- Streamlined case preparation processes, enhancing efficiency and reducing turnaround times for legal filings.
Jury Intake Intern
Chester County Courthouse
05.2024 - 08.2024
- Assisted in the preparation of jury instructions and other legal documents required for trial proceedings.
- Maintained a professional and impartial demeanor while interacting with individuals from diverse backgrounds.
- Verified identities of individuals entering the courtroom premises through identification checks, or security screenings.
- Assisted jurors during the jury selection process by providing instructions and managing paperwork associated with their service.
- Maintained confidentiality of sensitive information related to ongoing cases, and personal data of individuals involved in legal matters.
- Prepared dockets for upcoming cases, organizing relevant information for easy reference during hearings.
- Collaborated with other court staff to ensure the smooth operation of daily activities.
- Assisted in the selection and summoning of potential jurors for trials through random selection processes.
Search Committee Member
West Chester University of Pennsylvania
03.2024 - 06.2024
- Planning and organizing dates in tandem with other search committee members, while sifting through numerous resumes to help grade and optimize the search process.
- Use Excel in order to grade candidates based on a rubric.
- Interviewing candidates both over Zoom and in person, while also coordinating with fellow members to best utilize individuals' strengths and experiences to help fill the desired position.
- Careful assessment of each candidate's individual strengths and how they might help enhance, enrich, and optimize the role we are looking to fill, while also maintaining a level of compassion appropriate to the desired outcome.
- Hired two candidates who continue to excel in their given roles.
Off Campus Renters Collective Treasurer
West Chester University of Pennsylvania
09.2024 - 06.2025
- Managed budget allocation and financial reporting for university programs.
- Analyzed financial data to identify trends, guiding decision-making for budgetary adjustments.
- Drafted treasury reports to support management decision-making needs.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Developed overall guidelines for organizational management, including designing the organization's bylaws and financial statements.
- Facilitated payroll services within the organization.
Commuter Assistant
West Chester University
08.2023 - 01.2025
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and persevere with challenging tasks.
- Participate in meetings with senior management to discuss issues affecting the commuter experience.
- Create promotional materials to inform commuters of changes and events on campus.
- Conduct surveys to gather input from commuters on their experiences with public transportation services.
- Collaborate effectively with fellow team members to plan and complete group projects.
- Worked with cross-functional teams to better assist students.
- Developed and implemented strategies to address commuter feedback and improve satisfaction.
- Collaborated with university departments to enhance accessibility for all commuters.
Sales Associate
Rally House
05.2023 - 08.2023
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Computed purchases, and received and processed cash or credit payment.
- Answered incoming telephone calls to provide store, product, and service information.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Monitored and recognized security risks and thefts to prevent or handle situations.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers, and provided exceptional customer service.
Customer Service Team Member
Wegmans
05.2019 - 11.2022
- Delivered exceptional customer service by leveraging extensive knowledge of products and services, while creating a welcoming and positive retail experience.
- Exhibited high energy and professionalism when dealing with clients and staff by promptly responding to inquiries and requests for assistance.
- Assisted with troubleshooting customer complaints and implementing the best solution to address their issues in a timely manner.
- Developed highly empathetic client relationships, and consistently exceeded service standard goals.
- Trained staff on company operations, policies, and services.
- Cross-trained to support multiple departments, and served as backup for other customer service managers.
Education
Bachelor's - Criminal Justice
West Chester University
West Chester, PA12-2025
High school diploma -
Bishop Shanahan High School
Downingtown, PA06.2022
Skills
- Detail-oriented data management
- Skilled in utilizing document management tools
- Proficient in administrative tasks
- Skilled in managing high-pressure situations
- Record management
- Payroll processing expertise
- Organizational growth
- Operational streamlining
- Dispute resolution
- Risk management
- Customer-oriented mindset
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Public Defender Intern
Public Defenders Office
05.2025 - 08.2025
Off Campus Renters Collective Treasurer
West Chester University of Pennsylvania
09.2024 - 06.2025
Jury Intake Intern
Chester County Courthouse
05.2024 - 08.2024
Search Committee Member
West Chester University of Pennsylvania
03.2024 - 06.2024
Hearing Board Member
West Chester University of Pennsylvania
10.2023 - Current
Commuter Assistant
West Chester University
08.2023 - 01.2025
Sales Associate
Rally House
05.2023 - 08.2023
Customer Service Team Member
Wegmans
05.2019 - 11.2022
Bachelor's - Criminal Justice
West Chester University
High school diploma -
Bishop Shanahan High School