- Helping others and giving back to the community
- Foster Care
- Electronics and Circuit Building
- Web Development and Design
- Video Gaming
- Cooking
Daniel Coistek
Summary
Professional leader ready to drive impactful change. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Specialized in k-12 education from both school and vendor perspectives.
Overview
18
18
years of professional experience
Work History
Computer Application Specialist
Fairport Central School District
08.2016 - Current
- Manage multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Analyze applications and district needs to identify areas for improvement and enhance user experience.
- Resolve complex technical issues in diverse software environments by performing thorough diagnostics and implementing effective solutions.
- Implement automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Design and developed forward-thinking systems that meet user needs and improve productivity.
- Develop complex SQL queries to extract, manipulate, and analyze large datasets.
- Optimize database performance through indexing and query tuning techniques.
- Develop training materials and conducted workshops for staff on new software implementations.
- Mentor junior staff members, fostering a culture of continuous learning and professional development within the team.
- Continuously update skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Support and Implementation Manager
Mindex Technologies
09.2007 - 08.2016
- Developed project plans and coordinated resources to achieve successful system integrations.
- Led cross-functional teams to enhance customer support processes and improve service delivery efficiency.
- Streamlined communication processes between stakeholders and technical teams, enhancing project transparency.
- Collaborated with clients to gather feedback, driving continuous improvement in service delivery and product features.
- Streamlined issue resolution workflows, reducing response times and increasing customer satisfaction.
- Facilitated regular team meetings to review goals, share best practices, and address challenges proactively.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
Education
High School Diploma -
Odyssey
Rochester, NYSkills
- Leadership
- Staff management
- Software development
- Advanced analytics
- Attention to detail
- Effective communication
- Creative problem solving
- Data management
- Staff development
- Customer relationship management
Interests
Timeline
Computer Application Specialist
Fairport Central School District
08.2016 - Current
Support and Implementation Manager
Mindex Technologies
09.2007 - 08.2016
High School Diploma -
Odyssey