Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Daniel Conners

Nashville,TN

Summary

Highly motivated and customer-focused professional with a strong background in customer service. Committed to delivering exceptional experiences and building lasting relationships with clients. Adept at utilizing excellent communication skills and a people-oriented approach to enhance customer loyalty and satisfaction. Seeking a rewarding career in customer service to leverage experience and skills for contributing to organizational success and personal professional growth.

Overview

20
years of professional experience

Work History

Pair Eyewear

Customer Experience Representative
02.2021 - 01.2025

Job overview

  • Provide an exceptional customer service experience with every interaction via phone, email, chat, or over social media
  • Work closely with other teams including Marketing, Operations, Production and the Web team to ensure customer feedback is heard, and provide ideas for improvements
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
  • Manage PAIR's order management system effortlessly to ensure resolutions are in a timely manner

TikTok

User Support Specialist
02.2020 - 01.2021

Job overview

  • Respond to user queries in a timely and accurate manner, via internal platform and IM chat
  • Identify user needs, quickly troubleshoot the technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams
  • Highlight daily tickets/queries
  • Report platform malfunctions
  • Assist and support training projects and user feedback projects

Tractor Supply Company

Customer Solutions Representative
09.2018 - 01.2020

Job overview

  • Completed online sales, upsell, and resolve all online order issues/inquiries with customers calling into the Solutions Center
  • Answer, log, and resolve all customer comments, inquiries, and concerns
  • Provided product information and project information for how-to customers, which could include
  • Professionally represented Tractor Supply Company and the Brand in each and every customer

Vanderbilt University Medical Center

Patient Access Specialist
05.2017 - 08.2018

Job overview

  • Answered calls for multiple areas in efficient and effective manner using standard greetings
  • Ensured accuracy in answering questions and assisting customer with requests to meet their needs
  • Captured customer information and document using messaging system to clinic staff and/or providers
  • Scheduled appointments in electronic systems using guidelines for area/department

Quore Systems

Client Services Representative
01.2014 - 03.2017

Job overview

  • Provided support to clients by answering inbound calls
  • Placed outbound satisfaction calls to clients to ensure they were fully satisfied
  • Opened work tickets for clients
  • Assisted with iPod implementation & troubleshooting

Verizon Wireless

Customer Support Representative
07.2010 - 12.2013

Job overview

  • Supported a thriving retail environment by ensuring that product was up-to-date and in-stock
  • Greeted customers and facilitated customer experiences by connecting customers with team members
  • Troubleshot technical issues by actively listening to customers' needs and determining course of action

Chartwell Hospitality

Front Office Manager
09.2004 - 05.2010

Job overview

  • Managed efficiency and customer service delivery of staff
  • Trained staff in company policies, procedures, and daily operations
  • Maintained employee productivity and moral through meetings, luncheons, and incentive programs

Education

Northwest Mississippi Community College
Southaven, MS

Associate's degree from Hospitality Management
05.2008

Franklin High School
Franklin, TN

High school or equivalent
05.2004

Skills

  • Call center experience
  • Appointment scheduling
  • Complaint handling
  • Complaint resolution
  • Customer education
  • Returns processing
  • CRM software
  • Teamwork
  • Time management
  • Customer service
  • Problem-solving
  • Multitasking

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Experience Representative

Pair Eyewear
02.2021 - 01.2025

User Support Specialist

TikTok
02.2020 - 01.2021

Customer Solutions Representative

Tractor Supply Company
09.2018 - 01.2020

Patient Access Specialist

Vanderbilt University Medical Center
05.2017 - 08.2018

Client Services Representative

Quore Systems
01.2014 - 03.2017

Customer Support Representative

Verizon Wireless
07.2010 - 12.2013

Front Office Manager

Chartwell Hospitality
09.2004 - 05.2010

Franklin High School

High school or equivalent

Northwest Mississippi Community College

Associate's degree from Hospitality Management

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Daniel Conners