Daniel Contreras
West Palm Beach,FL
Summary
Accomplished manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Heydude
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Guest Experience Lead
Lululemon
09.2023 - 03.2024
- Responsible for ensuring all guests (i.e., customers) receive a quality in-store experience
- Oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest
- Part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets
- Provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor
- Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout the shift
- Open and close the store in accordance with the opening and closing procedures
- Review and interpret daily business data and metrics to track progress towards sales goals and motivate team to drive business results
- Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
Assistant Showroom Manager
Peloton Interactive
10.2022 - 05.2023
- Hired, trained, and developed the Palm Beach sales team and devised strategies to increase sales conversion rates
- Proven track record of obtaining monthly and quarterly sales quota
- Q2: 145%; Q3: 127%
- Oversee all showroom operations such as visual merchandising, inventory management, new product launch preparation, and technology standards
Sales Specialist
Peloton Interactive
10.2021 - 10.2022
- High performing individual contributor, consistently exceeding monthly and quarterly sales quota
- Provide exceptional customer service through superior product knowledge and mastery of Peloton's sales methodology, aligning with Peloton's value of 'Putting Members First'
- Receive, organize, and merchandize Showroom apparel, aligned with proper visual standards as the Showroom's Apparel Subject Matter Expert (SME)
Front Office Manager
Holiday Inn - Port of Miami
10.2020 - 09.2021
- Followed and executed all operational standards of the property, including accommodations, meetings and events, and guest experience standards
- Hired, trained and developed a team of 10 employees while promoting a cooperative work environment focused on feedback and collaboration
Concessions & Operations Manager
Levy Restaurants at Marlins Stadium
03.2017 - 10.2020
- Collaborated with leadership partners to align on sales and operational needs in order to achieve sales goals and standards
- Created an environment focused on collaboration, spearheading company wide meeting guidelines to foster open communication between managers and employees
- Provided training and coaching for all staff with a focus on exceptional service standards while also abiding by all security, safety and sanitation standards
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2008
Skills
- Situational leadership
- Operational excellence
- Project management
- Business acumen
- Hiring & training
- Sales management
- Salesforce expert
- Customer-centric
- Bilingual (Spanish & English)
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
Timeline
Assistant Store Manager
Heydude
03.2024 - Current
Guest Experience Lead
Lululemon
09.2023 - 03.2024
Assistant Showroom Manager
Peloton Interactive
10.2022 - 05.2023
Sales Specialist
Peloton Interactive
10.2021 - 10.2022
Front Office Manager
Holiday Inn - Port of Miami
10.2020 - 09.2021
Concessions & Operations Manager
Levy Restaurants at Marlins Stadium
03.2017 - 10.2020
High School Diploma -
Dr. Michael M. Krop Senior High School
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