Daniel Contreras
West Palm Beach
Summary
Motivated and energetic bilingual professional with a strong desire to succeed. Known for bringing out the best in others, highly organized with excellent communication skills and a can-do attitude. Accomplished assistant manager with in-depth experience seeking opportunity to apply sales-driven expertise.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Heydude
03.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- oversee store maintenance, including taking out garbage and recycling, sweeping, cleaning bathrooms, tracking inventory, and maintaining stock room.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Support the store manager throughout the hiring process, conducting interviews, and coordinating onboarding activities.
- Delivering excellent customer service by greeting and assisting each customer.
- Effectively communicated with customers to ensure satisfaction and resolve complaints.
- Assist the store manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Built brand loyalty by establishing relationships and creating solutions for customers, providing detailed product information along with sales and new items to boost loyalty.
Guest Experience Leader (Contract)
Lululemon
06.2023 - 03.2024
- Responsible for ensuring all guest receive a quality in-store experience.
- provided excellent product knowledge
- Engaged with customers on the sales floor addressing any questions or concerns.
- Motivated and guided sales associates, ensuring they deliver high quality customer service.
- Driving sales, and achieving daily sales targets along with identifying opportunities to maximize customer engagement.
- Provided feedback and input on team member performance evaluations.
- Supervisor on duty, overseeing operations and resolving issues.
Assistant Showroom Manager
Peloton Interactive
10.2022 - 05.2023
- Hired, trained, and developed the Palm Beach sales team and devised strategies to increase sales conversion rates
- Proven track record of obtaining monthly and quarterly sales quota
- Q2: 145%; Q3: 127%
- Oversee all showroom operations such as visual merchandising, inventory management, new product launch preparation, and technology standards
Sales Specialist
Peloton Interactive
10.2021 - 10.2022
- Developed knowledge and understanding of Peloton's products and brand image.
- Outreach to both established and developing clients by phone and email.
- High performing individual, top 3 performer in the region in sales across all categories.
- Provide exceptional customer service at all times
- Receive, organize, and merchandize Showroom apparel, aligned with proper visual standards as the Showroom's Apparel Subject Matter Expert (SME)
Front Office Manager
Holiday Inn - Port of Miami
10.2016 - 09.2021
- Handling guest check-ins and check-outs, actively monitoring guest satisfaction.
- Greet guest and provide information about hotel amenities and local attractions.
- Respond to guest injuries
- Listen attentively to guest complaints and concerns and take steps to address all issues promptly.
- Train and develop front desk staff on proper procedures for check-in/check-out guest service standards.
- Ensure accurate cash handling
Concessions & Operations Manager
Levy Restaurants at Marlins Stadium
03.2017 - 10.2020
- Collaborated with leadership partners to align on sales and operational needs in order to achieve sales goals and standards
- Created an environment focused on collaboration, spearheading company wide meeting guidelines to foster open communication between managers and employees
- Provided training and coaching for all staff with a focus on exceptional service standards while also abiding by all security, safety and sanitation standards
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
06.2008
Skills
- Active Listening
- Communication
- Problem Solving
- Customer Service
- Adaptability
- Attention to Detail
- Staff Management
- Sales
- Leadership
- Project Management
- Merchandising
- Time Management
- Computer Literacy
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Heydude
03.2024 - Current
Guest Experience Leader (Contract)
Lululemon
06.2023 - 03.2024
Assistant Showroom Manager
Peloton Interactive
10.2022 - 05.2023
Sales Specialist
Peloton Interactive
10.2021 - 10.2022
Concessions & Operations Manager
Levy Restaurants at Marlins Stadium
03.2017 - 10.2020
Front Office Manager
Holiday Inn - Port of Miami
10.2016 - 09.2021
High School Diploma -
Dr. Michael M. Krop Senior High School
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