Daniel Coolidge
Sumiton,AL
Summary
Results-driven professional with strong analytical skills and a focus on customer satisfaction. Proven track record in mentoring team members and streamlining underwriting processes, ready to enhance operational efficiency and deliver exceptional service.
Overview
27
27
years of professional experience
Work History
Underwriter
Magic City Title
Birmingham, AL
04.2003 - Current
- Analyzed financial documents and property reports to assess borrower eligibility for coverage.
- Collaborated with real estate agents and clients to clarify underwriting requirements and streamline processes.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Grocery Clerk
Food Land Grocery
Gardendale, AL
01.2010 - 12.2019
- Trained new staff on operational procedures and customer service best practices.
- Operated cash register efficiently, processing transactions while maintaining accuracy in cash handling.
- Maintained cleanliness and safety standards throughout the store to comply with health regulations.
- Mentored junior clerks, providing guidance on effective merchandising techniques and customer engagement strategies.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the the "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Removed trash, swept, and mopped floors for professional appearance.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Assisted customers in locating products, enhancing shopping experience.
Grocery Clerk
Food Land Grocery Store
Gardendale, AL
05.1999 - 2003
- Operated cash register to accurately process and record customer payments.
- Maintained a clean and inviting store environment, contributing to enhanced customer experience.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Mortimer Jordan High School
Kimberly, AL05-2002
Skills
- Underwriting guidelines
- Analyzing data
- Data interpretation
- Documentation review
- Data collection
- Attention to detail
- Decision-making
- Documentation
- Building strong relationships
- Teamwork and collaboration
- Organizational skills
- Multitasking
- Teamwork and collaboration
- Problem-solving abilities
- Customer service
- Professionalism
- Multitasking Abilities
Timeline
Grocery Clerk
Food Land Grocery
01.2010 - 12.2019
Underwriter
Magic City Title
04.2003 - Current
Grocery Clerk
Food Land Grocery Store
05.1999 - 2003
High School Diploma -
Mortimer Jordan High School