Daniel Copley

Operations Manager (2022 - Present)

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Measured and reviewed performance via KPIs and metrics.
• Created corrective actions based on adverse KPI trends.
• Created detailed reports on the performance of individual departments within operations.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
• Prepared reports summarizing operational results against established goals and objectives.
• Established effective communication channels within the organization.
• Delegated work to staff, setting priorities and goals.
• Coordinated subcontractors, laborers, and materials suppliers.
• Provided training sessions for new staff members regarding protocols and procedures.
• Negotiated contracts with vendors for services necessary for daily operations.

Construction Project Manager (2020 - 2022)

• Collected customer fees, managed refunds, and provided complete sales documentation.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Investigated customer complaints regarding warranty, product/service quality, and professionalism.
• Completed projects on time and within allocated budget.
• Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
• Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
• Negotiated pricing and delivery schedules with vendors, drawing on thorough knowledge of housing industry and building practices.
• Interviewed and hired top contractor talent to promote on-time and under-budget project completion.
• Organized subcontractors to ensure timely completion of projects.
• Identified potential problems that may arise during construction.
• Monitored the progress of construction projects ensuring quality control standards were met.
• Led post-project reviews to assess successes and failures and identify areas for improvement.
• Created a timeline for completing tasks related to the project.
• Monitored daily construction and evaluated project progress, contract compliance and safety.
• Conducted walk-through inspections and other scheduled inspections with homeowners.
• Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
• Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.

Mitigation Manager/Lead Technician (2008 - 2020)

• Managed scheduling, training and inventory control.
• Reviewed, managed, corrected, and provided guidance on documentation, including MICA, notes, and pictures.
• Inventoried, maintained, and repaired mitigation equipment.
• Addressed customer concerns with suitable solutions.
• Tracked and replenished inventory to maintain par levels.
• Presented performance and productivity reports to supervisors.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Integrated technology to increase efficiency and real-time accountability of operational tasks.
• Ensured compliance with industry regulations and standards.

• Maintained accurate records of all inventory transactions
• Coordination and assignment of team daily work activities including job plans and schedules
• Work with vendors to resolve any issues or concerns.

• Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
• Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.