Summary
Overview
Work History
Education
Skills
Timeline
Certification
Certifications Education
Leadership Core Competencies
BusinessDevelopmentManager
Daniel Costa

Daniel Costa

Seattle,Washington

Summary

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in software, such as Mindbody Online and Microsoft Office, with friendly and decisive approach to resolving challenges.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Sales Representative

Reach Solar
08.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Fitness Instructor

Avant Physical Therapy
05.2023 - 08.2023
  • Educated participants on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
  • Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.

Customer Advocate Specialist

Bulletproof 360
10.2018 - 05.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Resolved complex customer issues with a high level of professionalism and empathy.
  • Contributed to the creation of resource materials such as FAQs which helped educate customers on products/services offered.
  • Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
  • Trained new team members on company policies and procedures, ensuring consistent customer experiences.
  • Assisted customers in navigating company website features and troubleshooting technical issues as needed.
  • Participated in regular team meetings, sharing insights and best practices for ongoing development of the Customer Advocate Specialist role.
  • Worked diligently to meet and exceed key performance indicators, demonstrating a strong commitment to customer service excellence.

Fitness Coach

Orangetheory Fitness
12.2019 - 10.2021
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
  • Developed strong member relationships with caring and collaborative approach.
  • Provided coaching about healthy lifestyle strategies.
  • Instructed on proper use of equipment for safety of all members.
  • Modified workout plans according to fitness levels and medical considerations.
  • Offered guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
  • Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
  • Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
  • Developed strong relationships with clients, fostering trust and loyalty in their fitness journeys.
  • Oversaw fitness areas with practiced eye for safety or training issues.
  • Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
  • Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.

Operations Manager

Vitality Pilates Studio
08.2017 - 10.2018
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Studio Manager

Vitality Pilates Studio
01.2016 - 08.2017
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Strengthened relationships with external partners such as vendors or suppliers, promoting collaboration opportunities that ultimately benefited both parties involved.
  • Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
  • Streamlined studio operations by implementing efficient scheduling and project management systems.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
  • Enhanced client satisfaction with timely project completion and effective communication strategies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.

Front Desk

Vitality Pilates Studio
06.2015 - 01.2016
  • Accurately processed payments, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Developed strong rapport with regular guests, fostering loyalty and repeat business.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.
  • Handled emergency situations calmly and professionally while following proper protocols.

Education

Bachelor of Arts - Dance

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2015

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Process Improvement
  • Staff Training
  • Client Account Management
  • Systems and software expertise
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Attention to Detail
  • Friendly and Helpful
  • Product Knowledge
  • Honest and Dependable
  • Reliable and Responsible
  • Team Leadership
  • Team Cooperation
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
  • Organization
  • Computer Proficiency and Microsoft Office
  • Inventory Management
  • Flexible Hours
  • Payment Processing
  • Store Opening and Closing

Timeline

Sales Representative

Reach Solar
08.2023 - Current

Fitness Instructor

Avant Physical Therapy
05.2023 - 08.2023

Fitness Coach

Orangetheory Fitness
12.2019 - 10.2021

Customer Advocate Specialist

Bulletproof 360
10.2018 - 05.2023

Operations Manager

Vitality Pilates Studio
08.2017 - 10.2018

Studio Manager

Vitality Pilates Studio
01.2016 - 08.2017

Front Desk

Vitality Pilates Studio
06.2015 - 01.2016

Bachelor of Arts - Dance

Rutgers, The State University of New Jersey

Certification

  • CPT - Certified Personal Trainer

Certifications Education

  • Certified Nutrition Coach since 2020 – National Academy of Sports Medicine
  • Certified Personal Trainer since 2019 – National Academy of Sports Medicine
  • Bachelor of Fine Arts in Dance — Rutgers University, New Brunswick, NJ 2015

Leadership Core Competencies

  • Client relationship development
  • Group fitness instruction
  • Personal training
  • Nutrition coaching
  • Schedule management
  • Customer service
  • Membership sales
  • Social media marketing
  • Report generation
  • Data entry
  • Payroll
  • Plan, facilitate and directs company-wide training and operational meetings
  • Multi-locational supervision of over 30 staff members
  • Interviewing and employee on-boarding assistance

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Daniel Costa