Daniel Cox
Tipp City,Ohio
Summary
IT Infrastructure Specialist with 5 years of experience in network design and systems troubleshooting. Expert in implementing end-to-end networking solutions and managing professional A/V equipment. Combines technical proficiency with a strong customer-service orientation to ensure seamless operations and high-impact problem resolution
Overview
4
4
years of professional experience
Work History
IT Infrastructure Analyst
Beontag
Trotwood, OH
11.2024 - Current
- Design and implement networking layout and equipment for the new 200,000sqft facility
- Work with on-premises AD domain, global Azure AD and Office 365 Applications
- Provide IT support to 150+ North American users
- Collaborated with global IT team on company-wide projects to enhance integration and alignment
- Assisted in firewall migration project to transition management in-house, realizing potential savings of over $100,000 annually
- Collaborated with the cyber security team to implement solutions to prevent phishing and other related attacks
- Implemented downtime reporting system for manufacturing equipment using Amper Co. to improve operational visibility
IT Technician
Digital Cowboy IT Solutions LLC
Vandalia, OH
09.2022 - 11.2024
- Programmed, set up, and installed network equipment to enhance connectivity
- Set up active directory environments for business customers
- Delivered remote and in-person support to resolve IT-related issues for customers
- Provided IT support for Microsoft Office applications to assist users in daily tasks
Jr. Systems Administrator
Interlink LLC
Englewood, Ohio
05.2022 - 09.2022
- Resolved networking, computer, and phone issues for clients, ensuring minimal downtime
- Installed and configured phone systems, networking switches, firewalls, and computers for clients
- Assisted customers with remote and on-site troubleshooting to restore service promptly
- Contributed to server builds for clients by assembling components to meet specific requirements
Education
Computer Repair & Technical Support -
Miami Valley Career Technology Center
Englewood, Ohio05-2022
General Studies -
Vandalia-Butler High School
Dayton, Ohio05-2022
Skills
- Microsoft 365
- Agile Project Management
- Networking Infrastructure
- Active Directory
- Azure AD
- Customer service excellence
- Cloud Security
- Verbal Communication
- Hardware/software troubleshooting
- VPN Maintenance
- Manufacturing applications
- Firewall Configuration
Awards And Activities
PC Service and Troubleshooting BPA Regional Contest, 2021, 6th place
Timeline
IT Infrastructure Analyst
Beontag
11.2024 - Current
IT Technician
Digital Cowboy IT Solutions LLC
09.2022 - 11.2024
Jr. Systems Administrator
Interlink LLC
05.2022 - 09.2022
Computer Repair & Technical Support -
Miami Valley Career Technology Center
General Studies -
Vandalia-Butler High School