Daniel Cram

-Solution selling through teaming with the Field and Inside Sales team to drive new SITAD business.

-Executed account plans, price estimates for projects and SOW and DEMO for SOITAD program prospects.

-Assessed customer's current & potential needs to determine the appropriate Iron Mountain solutions to fit the customer needs.

-working with vendors, and sales teams to drive revenue growth through pipeline development, project and program planning.

-Ensure frequent communication internally & externally to enable superior customer satisfaction.

• Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
• Reached out to accounts regularly to check on needs, understanding business operations and offer services.
• Evaluated customer problems, billing issues and service reviews, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Managed existing client renewals, conducted business reviews and demo's on Iron Mountain products.
• Assisted clients with strategic processes and provided with necessary tools to achieve success utilizing Iron Mountain's product suite..

-Partner with customers to best understand data and records life-cycle needs to be more efficient and compliant.

-Assess prospective customer's current and potential needs through active listening to better solve organizational objectives and goals.

-Ensures frequent communication with prospects and customer to make sure they are aware of the services Iron Mountain provides to drive new business and additional services for existing clients.

-Manage the entire sales cycle from prospecting, account management, demos, pricing through to close utilizing Iron Mountain internal systems and Salesforce.

• Calculated quotes and educated potential clients on insurance options.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Obtained underwriting approval by completing application for coverage.
• Provided coverage option information to assist clients in protecting assets.

• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Developed and delivered presentations to key customers to position products and services.
• Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Established ambitious sales targets, interviewed potential vendors and sales reps, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Prospected and sold clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Coordinated with internal teams to facilitate prompt delivery of client projects.

• Provided extensive support in sales, technical and business areas to key accounts.
• Worked with customers to develop strategic business and account plans.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Developed deep knowledge of customer businesses and relationship to company objectives.