Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Daniel Creeley

Fayetteville,NC

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

38
38
years of professional experience

Work History

Store Manager

LL Flooring
09.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Assistant Manager

Lumber Liquidators
08.2017 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Store Manager

Tractor Supply
10.2007 - 12.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Team Leader

Lowes Home Improvement
08.2006 - 09.2007
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Owner

D & S Associates
01.1987 - 07.2007
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.

Education

High School Diploma -

West Valley Central School
West Valley, NY

Skills

    • Customer Service
    • Problem-Solving
    • Customer Relations
    • Multitasking and Organization
    • Store operations
      • Customer Service Management
      • Training and mentoring
      • Store Opening and Closing
      • Team Leadership
      • Construction background

Additional Information

I have 20 years of experience in the construction trade i.e residential and commercial.

Timeline

Store Manager

LL Flooring
09.2018 - Current

Assistant Manager

Lumber Liquidators
08.2017 - 09.2018

Store Manager

Tractor Supply
10.2007 - 12.2016

Team Leader

Lowes Home Improvement
08.2006 - 09.2007

Owner

D & S Associates
01.1987 - 07.2007

High School Diploma -

West Valley Central School

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Daniel Creeley