Daniel Crespo Hernandez
Moreno Valley,CA
Summary
Dynamic Shift Supervisor with proven expertise in leadership, customer service, and operational efficiency. Skilled in training teams and resolving conflicts to enhance service delivery. Committed to streamlining processes for optimal performance.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Moreno Valley, California
07.2022 - Current
- Supervised daily operations to maintain seamless workflow in fast-paced environment.
- Trained and mentored new baristas in customer service and beverage preparation techniques.
- Resolved customer complaints promptly to uphold high service standards.
- Scheduled staff shifts efficiently, ensuring adequate coverage during peak hours.
- Monitored team performance and delivered constructive feedback for continuous improvement.
- Communicated job duties, expectations, and policies clearly to all employees.
Office Manager
BV Preparations
Riverside, California
03.2023 - 03.2025
- Streamlined daily office operations to maintain an organized work environment.
- Oversaw scheduling and appointment management for staff and executives at BV Preparations.
- Developed office policies ensuring compliance with company standards and regulations.
- Coordinated front desk operations, greeting visitors and directing inquiries to appropriate personnel.
Receptionist Assistant
D Auto Body Collision
Corona, California
02.2019 - 05.2022
- Managed front desk operations, ensuring professional customer greetings and service excellence.
- Scheduled appointments, coordinating vehicle drop-offs and pickups efficiently.
- Assisted in processing insurance claims and documentation for repair services.
- Answered phone calls, addressing inquiries and providing accurate information to clients.
- Utilized scheduling software to enhance service workflow and optimize appointment bookings.
Education
Nursing Science
California State University, Fullerton
Fullerton, CASkills
- Team collaboration
- Contract administration
- Time management
- Customer service and relations
- Team collaboration and synergy
- Conflict resolution strategies
- Training and mentoring
- Office administration
- Staff management
- Conflict resolution techniques
- Customer service
- Communication skills
- Document management
Languages
Spanish
Full Professional
Timeline
Office Manager
BV Preparations
03.2023 - 03.2025
Shift Supervisor
Starbucks
07.2022 - Current
Receptionist Assistant
D Auto Body Collision
02.2019 - 05.2022
Nursing Science
California State University, Fullerton