Daniel Critzer
Sanford,FL
Summary
Results-driven inside sales professional with a proven track record of consistently exceeding sales targets. Dedicated to continuous personal development, backed by five years of experience in sales. Exceptional communicator and relationship builder, proficient at fostering strong connections with clients. Demonstrate adeptness in goal-oriented work, bringing a high-energy and spirited approach to contribute towards a company's success. Eager to leverage expertise and enthusiasm to drive impactful results for the team and the organization.
Overview
5
5
years of professional experience
Work History
B2B Inside Service Representative (Level IV)
Pentair Pool
Apopka, FL
05.2021 - Current
- Acquired in-depth technical product expertise, consistently delivering top-tier support to business professionals through precise and insightful solutions.
- Effectively conveyed solutions over the phone to business professionals with clarity and professionalism, ensuring positive interactions.
- Maintained high standards for quality and performance, evident in salesforce statistics and consistent adherence to company scheduling requests.
Service Manager
Bright and Blue Pool Service
Sanford, FL
03.2020 - 05.2021
- Excelled in selling swimming pool accounts and demonstrated proficiency in negotiating monthly rates with customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Responsible for over (25) 5 Star Reviews on Google.
- Skillfully de-escalated customer concerns and complaints, leading to unprecedented retention of the accounts I managed.
- Specialized in selling replacement pool products, upselling, and cross-selling as needed for enhanced customer satisfaction and increased sales.
- Worked independently and diligently, without any supervision from company owner.
Order Fulfillment Associate
The Home Depot
Ashland, OH
02.2019 - 03.2020
- Demonstrated effective problem-solving, consistently resolving customer issues with efficiency and precision.
- Exceeded targets in demanding conditions, demonstrating resilience and high performance in fast-paced settings.
- Excelled in customer service, demonstrating strong interpersonal skills and satisfaction in diverse interactions.
Education
High School Diploma -
Northwestern High School
01.2018
Sales Training, Personal Development -
Leadership Team Development
Orlando, FLSkills
- Interpersonal Communication
- Mentoring and Training
- New Business Development
- Public Speaking
- Rapport Building
- Relationship Development
- Responsible Time Manager
- Sales Presentations
- Telephone Sales
- Upselling and Cross Selling
- Visual Displays and Presentations
- Warm Calling
Entrepreneurial Pursuits - Amway Sales & Marketing
- Built and developed a productive sales team, effectively conducting sales conversations via phone and Zoom.
- Cultivated strong customer relationships, demonstrated product expertise, and executed strategic retention initiatives, that propelled my company to the top 2% of the industry within five years.
Timeline
B2B Inside Service Representative (Level IV)
Pentair Pool
05.2021 - Current
Service Manager
Bright and Blue Pool Service
03.2020 - 05.2021
Order Fulfillment Associate
The Home Depot
02.2019 - 03.2020
High School Diploma -
Northwestern High School
Sales Training, Personal Development -
Leadership Team Development