Daniel Crosby II
Little Elm,TX
Summary
Dynamic Auto Claims Adjuster with expertise from AAA-Texas, skilled in policy interpretation and conflict resolution. Proven track record of maintaining consistent customer satisfaction; exceeding expectations.
Proficient at navigating complex claims processes and resolving issues efficiently. Skilled in team collaboration, problem-solving, and adapting to changing needs. Known for reliability and achieving results under pressure. Experienced with evaluating and processing auto claims efficiently and accurately. Utilizes negotiation skills and keen eye for detail to resolve claims favorably, ensuring policy compliance and state guidelines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
AAA-Texas
11.2024 - Current
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled.
- Engage with a wide range of individuals, including but not limited to insureds and claimants. Verify and communicate liability, fault, benefits, coverage and the overall claims flow. Explain all processes and decisions spoken or written in accordance to all statutory and regulatory guidelines. Identify and correctly handle intricate claims with moderate-complexity coverage issues.
- Locate and obtain statements from all parties involved, including witnesses. Set clear expectations and timelines. Assess and negotiate multi-market first and third-party claim settlement within authorized authority.
- Exhibit advanced proficiency with estimates, assessment of claims, property, material damage, liability, claims technology and efficient tool operation while ensuring leakage is minimized.
- Collaborate across all departments to execute business needs as required
- Contribute to teaching of the claims workflow and success of a several colleague in the department. Assimilate updated processes and guidelines quickly. Demonstrates self-sufficiency and initiative to enhance knowledge and skill levels.
Insurance Customer Service Representative
GEICO, Government Employees Insurance
07.2023 - 11.2024
- Providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- Ability to work and grow in a fast-paced, high-volume call center environment
- Effective communicator who understands the importance of listening and being empathetic
- Analyze clients' current insurance policies and recommended type and amount of coverage based on analysis of
customers' circumstances
- Retained consumer tenure through utilization of sales tools and techniques
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Provided knowledge information about insurance regulations state-to-state.
Food Specialist Manager
Panera Bread
04.2021 - 07.2023
- Maintained and dissected monthly P&L statements; created the next months plans for retention and growth.
- Performed various financial activities, such as cash handling, and deposit preparation.
- Recommended measures for improving work procedures and worker performance to retain an adequate controllable profit margin.
- Kept accurate records in compliance with sanitation and food service requirements.
- Maintained food and equipment inventories to support business demand.
- Analyzed sales reports and customer feedback to inform procedure revisions and customer service.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
Team Lead
Panera Bread
04.2018 - 04.2021
- Streamlined operational workflows, enhancing efficiency and reducing process bottlenecks.
- Delegated tasks to team members according to deployed requirements and employee strengths.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Established standards for personnel performance and customer service.
Education
High School Diploma -
Braswell High School
Aubrey, TXGrambling State University
GramblingAssociate of Arts - Business Education
Collin College
Frisco, TX05-2021
Skills
- Policy interpretation
- Claims investigation
- Insurance guidelines knowledge
- Actionable Insights
- Conflict Resolution
- Self-Sufficiency
- Work Imitative
- Priority Management
- Member Relations
Certification
Texas Property and Casualty Adjusters License - [2024-Present]
Construction 101 - Adjuster Pro
Timeline
Auto Claims Adjuster
AAA-Texas
11.2024 - Current
Insurance Customer Service Representative
GEICO, Government Employees Insurance
07.2023 - 11.2024
Food Specialist Manager
Panera Bread
04.2021 - 07.2023
Team Lead
Panera Bread
04.2018 - 04.2021
High School Diploma -
Braswell High School
Grambling State University
Associate of Arts - Business Education
Collin College