Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
AssistantManager

Daniel Cruz

Chula Vista,CA

Summary

Proven leader and effective decision-maker with a track record of enhancing customer satisfaction and driving sales growth at Super Star Car Wash. Excelled in staff management, fostering team leadership, and implementing strategic merchandising initiatives. Demonstrated expertise in money handling and problem-solving, significantly reducing discrepancies and improving operational efficiency.

Work History

Assistant Manager

Super Star Car Wash
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.

Sales Associate

Super Star Car Wash
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Hilltop High School
Chula Vista, CA
05.2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff supervision
  • Staff training and development
  • Staff management
  • Sales growth

Accomplishments

16% in sales growth in 4 months

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Super Star Car Wash

Sales Associate

Super Star Car Wash

High School Diploma -

Hilltop High School
Daniel Cruz