Summary
Overview
Work History
Education
Skills
Traveling, Surfing, Reading History, Learning New Things
Timeline
Generic

Daniel Curbelo

Ocala,FL

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles from Kayak Rental/Lead Tour Guide at Cape Leisure to Valet Parking Supervisor. Excelled in policy enforcement and customer engagement, significantly enhancing client satisfaction and operational efficiency. Skilled in communication and a fast learner, adept at upselling services and streamlining processes for improved outcomes.

Overview

4
4
years of professional experience

Work History

Kayak Rental/Lead Tour Guide

Cape Leisure
04.2024 - Current
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Grabbed kayaks for people who rented, brought them down to the river and sent them out.
  • Went out on rescues to save and help people who flipped the vessels or lost on river.
  • Explained river map to customers who went without a tour guide.
  • check receipts of private launchers.
  • put all vessels when they come back to the launch ramp.
  • clean vessels after use

LVP Flooring Installer

Shamrock Construction
03.2023 - Current
  • Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
  • Cut and trimmed flooring to fit around obstacles and within tight spaces.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Utilized saws, nail guns and routers to safely complete flooring installation projects.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Enhanced customer satisfaction by providing professional and timely flooring installation services.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Conducted accurate measurements and calculations to verify proper layout and installation.
  • Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
  • Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.

Valet Parking Supervisor

PMC
11.2022 - 03.2023
  • Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
  • Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
  • Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
  • Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
  • Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
  • Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
  • Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
  • Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
  • Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
  • Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
  • Helped guests unload and load luggage.
  • Maneuvered vehicles into designated areas to maximize parking capacity.

Car Wash Employee

Mister Car Wash
12.2020 - 11.2022
  • Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
  • Improved customer satisfaction by providing efficient and thorough car wash services.
  • Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
  • Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
  • Provided support for various duties including vacuuming interiors, cleaning windows, and applying tire shine when needed to meet demand or cover shifts for absent team members.
  • Maintained positive relationships with returning customers through friendly interactions while efficiently processing transactions at the cashier station.
  • Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
  • Maintained high levels of cleanliness within the facility by regularly sweeping floors, emptying trash receptacles, and wiping down surfaces.
  • Cleaned and polished vehicle interiors and exteriors to high standards.
  • Applied waxes and protective treatments to vehicles for high-quality finishes.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.

Education

GED -

Atlantic High School
Port Orange, FL
10.2024

Skills

  • Policy Enforcement
  • Customer Service
  • Time Management
  • Deadline Management
  • In-Depth Knowledge
  • Customer Engagement
  • Sales abilities
  • Upselling Services
  • Cash Register Operation
  • Communication
  • Fast Learner
  • Out Going

Traveling, Surfing, Reading History, Learning New Things

I love traveling, i moved to Nicaragua when i was 16 to surf and stayed till i was 18 them moved back to america alone and started my adult life. History is very intriguing to me and teaches you a lot of useful material. I always love learning new skills or ways to work or hobbies.

Timeline

Kayak Rental/Lead Tour Guide

Cape Leisure
04.2024 - Current

LVP Flooring Installer

Shamrock Construction
03.2023 - Current

Valet Parking Supervisor

PMC
11.2022 - 03.2023

Car Wash Employee

Mister Car Wash
12.2020 - 11.2022

GED -

Atlantic High School

Similar Profiles

CREATE PROFILE
Daniel Curbelo