Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Comfortable operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Bus Driver
Rohrer Bus
Mechanicsburg, PA
10.2023 - Current
Ensured safety of students by following all traffic laws and regulations.
Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Performed pre-trip inspections of the bus according to established procedures.
Transported students to school in a timely manner while keeping assigned route schedule.
Assisted with loading and unloading of passengers as needed.
Farm Laborer
West branch dairy
Deposit, NY
01.2023 - 09.2023
Loaded and unloaded trucks with produce from the fields.
Cut hay bales and loaded them onto trailers for transport to storage areas.
Repaired fences, gates, buildings, and other structures on the property.
Tended livestock by providing food and water, cleaning pens, monitoring health status.
Performed general maintenance tasks such as painting barns or repairing fences.
Operations Lead
ThredUp
Mechanicsburg, PA
09.2021 - 08.2022
Supervised production efforts and completed various quality control procedures including audits.
monitored employee compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Built and developed employee talent to drive engagement, resulting in advancement within company.
Evaluated needs of departments and delegated tasks to optimize overall production.
Reviewed records and metrics to understand company performance.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plans and goals.
Managed scheduling and training.
Implemented policies and standard operating procedures.
Planned team workflows.
Improved morale and management communication by creating employee recognition and rewards practices.
Enforced company rules for safety and operations.
Problem Resolution Specialist
ThredUp
Mechanicsburg, Pennsylvania
03.2020 - 09.2021
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Upheld quality control policies and procedures to increase customer satisfaction.
Managed continuous improvement strategies to improve efficiency and reduce costs.
Troubleshot and diagnosed building equipment and systems to find root causes.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Defined strategies and created plan to achieve ambitious operational objectives.
Repaired automation equipment and performed troubleshooting to resolve system issues.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Associate
ThredUp
Mechanicsburg, PA
07.2019 - 03.2020
Packed and labeled merchandise to prepare for loading and shipment to customers.
Used pallet jacks to move items to and from warehouse locations.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Handled various errands for employees throughout company.
Trained newly hired top talent to fill key positions and maximize productivity.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Online Seller
Self-employed
Mechanicsburg, PA
03.2018 - 04.2019
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Communicated with current customers to increase overall satisfaction and improve product value.
Photographed and wrote product descriptions for items.
Answered email inquiries about products and merchandise.
Monitored consumer traffic to build customer engagement strategies.
Developed clear, concise and visually appealing virtual presentations of products.
Optimized website, email campaigns and social media channels for SEO and usability.
Used Photoshop to create images and layouts.
Produced projects for advertising and informational purposes.
Developed and implemented strategic social media marketing plans.
Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Analyzed market data to determine ways to reach target audience or intended segments.
Education
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA
06.2017
Skills
DOT Compliance
Clean MVR
Safe Driving
Preventive Maintenance
Understanding of customers' needs
Strong team building skills
Staff supervision
Project management
Coordinated employee trainings
Maintenance & repair of automation systems
Problem resolution
Use of Slack as means to communicate with remote teams
Certification
Class B CDL
Air brake certification
passenger endorsement
School bus endorsement
Mandated Reporter Certificate
Timeline
School Bus Driver
Rohrer Bus
10.2023 - Current
Farm Laborer
West branch dairy
01.2023 - 09.2023
Operations Lead
ThredUp
09.2021 - 08.2022
Problem Resolution Specialist
ThredUp
03.2020 - 09.2021
Warehouse Associate
ThredUp
07.2019 - 03.2020
Online Seller
Self-employed
03.2018 - 04.2019
High School Diploma -
Central Dauphin East Senior High School
Class B CDL
Air brake certification
passenger endorsement
School bus endorsement
Mandated Reporter Certificate
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