Daniel Darby

• made a customer service manager immediately upon turning 18 after having been a cashier and a bookkeeper

• manage subordinate employees

• open and close the store

• order and stock product

• create and deposited cash deposits

• receive and load lottery tickets

• facilitate Western Union transaction

• create money orders

• create the front-end store schedule

• train new employees

• deal with several forms of conflict resolution

• stay overnight to oversee store maintenance

• responsible for the breakdown and buildback of critical machines and tooling

• operate on a timely schedule to ensure that jobs start on time

• clean used tooling and prep it for reuse

• load and unload resin in hoppers

• retrieve resin from an off-site warehouse

• keep a neat and organized workspace

• properly communicate work status to handoff to the next shift

• monitor and answer all customer care emails

• answer all incoming phone calls

• answer technical questions about suppressors and other products

• help clients decide on the proper product for their needs

• manage dealer relations

• facilitate all email and over the phone orders

• sent payment links and ran payment cards

• outside dealer visits to showcase and demo suppressors

• manage social media accounts

• create informational and entertaining video content

• uphold range safety standards

• clean and maintain firearms

• participate in firearms training