Daniel Davenport
Las Vegas,NV
Summary
Proactive Service Center Manager with extensive experience in vehicle maintenance, safety checks, and customer service. Skilled in optimizing workflow efficiency, managing budgets, and enhancing team productivity through effective training. Bringing strong problem-solving abilities and a commitment to maintaining high safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Technician
Fabulous Freddy's Express Lube
06.2014 - 10.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
Senior Automotive Technician
Valvoline Instant Oil Change
10.2014 - 06.2017
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Handled customer inquiries professionally, addressing concerns regarding emissions requirements and potential repairs needed for compliance.
Sales Associate
Ohms 2 Vapor
06.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Service Center Manager
Valvoline Instant Oil Change
06.2017 - 02.2022
- Developed strong relationships with clients by providing exceptional assistance and resolving issues effectively.
- Improved customer satisfaction by implementing efficient service protocols and streamlining processes.
- Increased team productivity by implementing effective training programs and performance evaluations.
- Optimized inventory management systems resulting in reduced overhead costs while maintaining adequate stock levels.
- Addressed customer complaints promptly, taking corrective actions as needed to maintain satisfaction levels.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
- Contributed to revenue growth through cross-selling additional products/services when appropriate without compromising customer trust.
- Ensured smooth running of the service center by overseeing staff schedules, delegating duties, and monitoring performance.
Service Center Manager
Valvoline Instant Oil Change
02.2022 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented inventory control systems to minimize waste and optimize stock levels.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV05-2014
Skills
- Safety trained
- Leadership trained
- Motivation
- Document processing
- Payroll
- Problem-solving abilities
- Multitasking
- Reliability
Certification
- Vehicle Emissions Inspection Technician Certification
Timeline
Service Center Manager
Valvoline Instant Oil Change
02.2022 - Current
Assistant Service Center Manager
Valvoline Instant Oil Change
06.2017 - 02.2022
Sales Associate
Ohms 2 Vapor
06.2016 - 01.2017
Senior Automotive Technician
Valvoline Instant Oil Change
10.2014 - 06.2017
Automotive Technician
Fabulous Freddy's Express Lube
06.2014 - 10.2014
- Vehicle Emissions Inspection Technician Certification
High School Diploma -
Spring Valley High School
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