Daniel David
Wilkes-Barre,PA
Summary
- Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Goal oriented highly ambitious and driven individual. I am a natural leader and very passionate about my work. Looking for an opportunity to grow and develop with a great company.
Overview
19
19
years of professional experience
Work History
Server
Ruth Chris Steakhouse
Wilkes-Barre, PA
11.2010 - Current
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
Customer Service Manager
Golden Mile Funding
Wilkes-Barre, PA
03.2020 - 06.2021
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
Food Service Worker
Ollie’s Restaurants
Kingston, PA
10.2005 - 05.2011
- Assisted with unloading deliveries from suppliers into storage areas.
- Performed opening and closing duties as assigned by management.
- Cleaned kitchen areas, equipment and utensils.
- Assisted with inventory management and restocking supplies as needed.
- Prepared beverages such as coffee, tea, soda.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
Master of Real Estate Development - Real Estate
Pa Real Estate Academy
Wilkes-Barre, PA07-2019
High School Diploma -
Wyoming Valley West Senior High School
Plymouth, PA06-2006
Some College (No Degree) - Criminal Justice
Luzerne County Community College
Nanticoke, PASkills
- Liquor, wine, and food service
- Menu Memorization
- Professional Appearance
- Sales expertise
- Menu knowledge
- Point of Sale (POS) system operations
- Positive and professional
- Cash Handling
- Suggestive Selling
- Exceptional customer service
- Service prioritization
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Golden Mile Funding
03.2020 - 06.2021
Server
Ruth Chris Steakhouse
11.2010 - Current
Food Service Worker
Ollie’s Restaurants
10.2005 - 05.2011
Master of Real Estate Development - Real Estate
Pa Real Estate Academy
High School Diploma -
Wyoming Valley West Senior High School
Some College (No Degree) - Criminal Justice
Luzerne County Community College