Proactive Operations Executive with extensive experience overseeing multi-location operations, ensuring compliance, and boosting employee morale. Known for implementing effective marketing strategies, reducing turnover, and driving year-over-year business growth. Skilled in strategic planning, customer service, and operations improvements, bringing strong leadership and a focus on performance metrics.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Arby's Restaurant Group Inc.
07.2019 - Current
Supervised 7 locations, enforcing high-quality standards of operations.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Developed and executed strategic plans for underperforming restaurants, turning around sales figures.
General Manager
Arby's Restaurant Group Inc.
09.2016 - 07.2019
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of team members and managers, fostering a positive work environment and high employee satisfaction.
Developed and implemented 3 local marketing strategies to increase sales and profitability.
Cultivated strong relationships with neighboring peers , vendors, and partners to ensure long-term success and loyalty.
General Manager
Taco Bell
04.2013 - 09.2016
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented strategies to increase sales and profitability.
Managed a diverse team of professionals, fostering positive work environment and high employee satisfaction.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.