Summary
Overview
Work History
Skills
Certification
Strengthsfinder - Top5
Training
References
Timeline
Generic
Daniel Dean

Daniel Dean

Hilliard

Summary

Dynamic Manager with proven expertise in cross-functional leadership, talent development, and performance management. Known for driving impactful projects and fostering collaboration to enhance the customer experience through continuous process improvement.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sr Manager, Product and Solutions Marketing

Cardinal Health
Dublin
02.2022 - 11.2023
  • Retain Sr Product Manager duties as well as management responsibility over Sr Product Manager, Product Manager and Consultant - Business Analysis professionals under the Product and Solutions Marketing organization
  • Product Ownership of EDI and hybrid web interfaces including Punchout, Automated Purchase Order Import (APOI), PO Export, External Stock Status API's, Invoice Approval, Direct EDI CSOS, OE Web Interfaces and Category Code 2/Custom Stock Number OE interfaces to SAP
  • Manage 3rd party software vendor/solution provider relationships across PD and associated business units
  • Manage the NDA process with 3rd parties exchanging data electronically via EDI
  • Own RFP responses for EDI and hybrid interfaces including sales negotiation for items with financial impact
  • Own EDI, APOI, Specialty Online (SPOL), Punchout and CSOS products and services showcased at RBC
  • Cross-functional collaboration with Legal & Compliance, Regulatory, IT (customer-facing and internal), Sales (all classes of trade), Master Data (MIF), Customer Onboarding and 340B
  • Participated in project JARVIS (OE rebuild that became Vantis) as a customer-focused mentor, leveraging prior P-Mod2 experience to help new teams across the organization to align with corporate goals and customer needs
  • Customer experience and voice of the customer (VOC) as top focus

Consultant - Strategic Planning and Execution, P-Mod 2 EDI Tower

Cardinal Health
Dublin
12.2018 - 02.2022
  • Allocation to P-Mod 2 EDI Tower under Randy Cook on loan
  • Exercise leadership without authority through effective communication, negotiation and cross-functional collaboration
  • Business/IT liaison for EDI topics across EDI, OTC, PRI, R&I, PTP and Master Data towers
  • Represent both customer and business interests while working with technical and app dev teams across towers
  • Collaborate with engineers and business analysts of various levels from India and the Philippines (comparable to CHII and CHIP)
  • Influence and sometimes own approval on solution designs related to the EDI workflow across towers
  • Responsible for EDI conversion and data validation approvals as a Business/IT SME leading up to Business Owner signoff for each stage of conversion including go-lives
  • External Testing program manager
  • Collaboratively build and manage a team of 12 white glove and 4 non-white glove testers responsible for working with 3rd party software vendors and National Market customers with in-house solutions
  • Plan, design and build the entire testing process including tracking/analytics, documentation, training and execution
  • Design and execute 3rd party software vendor outreach to align on future testing coordination activities for 90+ entities representing approximately 80% of our customer base
  • Coordinate process design and environment readiness across SAP and OpenText environments to enable testing activities
  • Resource planning across EDI, SAP and OpenText teams to support external testing activities
  • Participate and influence SOWs for staffing vendor Brooksource as well as 3rd party service provider GHX to support testing and overlapping go-live activities
  • Software Vendor Readiness program manager
  • Delegated the formation, design, process/structure and implementation of the Software Vendor Readiness workstream to an internal SME while monitoring and coaching
  • Sign off on all proposed processes, personnel, metrics and performance tracking for the first 6 releases, taking over direct management of the team of 3 for the final 4 program releases
  • Collaborate on EDI Job Role Profile exercises, approvals, PCR's and alignment under solution owners
  • Apply an enterprise perspective of internal business processes up and down stream of EDI that directly affect the customer experience including customer/item master data, accounts receivable/invoicing, pricing/contracts/catalog data, dropship ordering, product backorder, Order Express, PO Export, PO Import, department codes, category code 2 (CACI codes), Invoice Approval, Automated Purchase Order Import, OE web interfaces, intercompany EDI ordering, CSOS and the account consolidation initiative
  • Customer experience and voice of the customer (VOC) as top focus
  • Responsibilities overlap Sr Consultant, Manager, Solution Architect and Product Owner (Agile) roles

Supervisor - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
Dublin
06.2014 - 12.2018
  • Lead, coach and develop a high-performing Interface Coordination (ICCUST) implementation team consisting of Sr Business Analysts and contractors as well as general leadership and mentoring across the EDI Customer Onboarding and Implementation team as a whole
  • Apply Lean and Six Sigma methodologies to promote continuous process improvement through visual boards, daily stand-ups and workshops - certified Kaizen Leader (6/10/2019)
  • Primary responsibility for managing escalations and prioritization of the enhancement queue through bi-weekly cadence calls with the Acute and National Market business teams
  • Coordinate with OpenText customer setup specialists working in the Philippines to complete all technical, EDI mapping and implementation work (comparable to CHIP)
  • Leverage technical experience to facilitate training for ICCUST and assist the Custom implementation team upon critical need
  • Analytics and reporting on KPIs to support both the ICCUST and Custom teams, updating and posting team stats for daily stand-up meetings and ad hoc as required to make data driven decisions
  • Monitor the work stream for turnaround time, red tickets, missed and misrouted requests
  • Apply strategic thinking to plan ahead for cycling of team members and career progression/promotions
  • Lead the P-Mod EDI Mapping Governance review board
  • Customer experience and voice of the customer (VOC) as top focus
  • EDI Customer Implementation is an IT organization working in parallel with 340b Implementation, New Account Setup (NAS) and Customer Onboarding teams in the business, all of which support the Sales organization to onboard, enhance and/or retain customers for Cardinal Health

Consultant - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
Dublin
05.2011 - 06.2014
  • Apply Lean and Six Sigma methodologies for ongoing process improvement - pre-certification Kaizen Leader
  • Primary SME for National Accounts including CVS, OptumRx, Fruth Pharmacies, Safeway, Kmart, Kroger, DOD and others
  • EDI project lead for tier 1-4 implementations involving various customers, 3rd parties and internal cross-functional teams
  • EDI project lead for internal funded projects and acquisitions including F Dohmen and Borschow
  • Travel for on-site customer visits, supporting sales as an IT SME (primarily Acute with some National Accounts)
  • Travel to various regional sales meetings to present topics on EDI, answer questions and gather feedback
  • Responsible for training and mentoring of new team members
  • Managed an average of 15-20 custom enhancements at any given time
  • Customer experience and voice of the customer (VOC) as top focus

Sr Analyst - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
Dublin
12.2004 - 05.2011
  • EDI customer onboarding & implementations
  • Coordinate all implementation work to be completed by offshore customer setup specialists through Wipro in India
  • EDI mapping
  • Advanced EDI support
  • Cross-team training and mentoring with tier 1 and 2 EDI Support
  • Custom mapping and interfacing with non-EDI systems
  • Complex solution design (Acute, Key and National Accounts)
  • Travel for on-site customer visits, supporting sales as an IT SME
  • Project lead for various customer facing and internal initiatives with a range of complexity and scale
  • Coordinate customer integration and rollout activities
  • Customer experience and voice of the customer (VOC) as top focus

Technical Support Analyst, EIT Service Center

Cardinal Health
Dublin
11.2002 - 12.2004
  • Front line telephone and email support for the Pharmaceutical Distribution (PD) and Medical Products & Services (MPS) organizations
  • Cardinal CHOICE and Cardinal.com ordering platforms
  • Handheld scanning devices (Telxon, PDT) used for physical inventory and ordering
  • Tier 1 and 2 EDI Support

Team Lead - VAN Administration

Sterling Commerce, Inc
02.2001 - 08.2002
  • Support Gentran EDI translator software suite for first 6 months
  • Call center phone technical support for first 6 months
  • Transferred to VAN Administration after 6 months
  • Monitored system health and up time
  • Diagnosed error messages and coordinated customer notifications
  • 3 direct reports
  • Metrics and reporting
  • Escalation management
  • Documentation and technical writing
  • Developed EDI 100 level web based training

Skills

  • Cross-functional leadership and collaboration
  • Talent development
  • Performance management
  • Effective communication
  • Complex problem solving
  • Data-driven decision making
  • Change management
  • Stakeholder engagement
  • Continuous improvement
  • Business analysis and reporting
  • Product ownership

Certification

LSS - Kaizen Leader Certification - Sponsored by Cardinal Health 6/10/2019

Scrum Master Certification - Six Sigma Global Institute 8/9/2025

Strengthsfinder - Top5

  • Analytical
  • Ideation
  • Relator
  • Intellection
  • Maximizer

Training

  • Product Owner Certification (SSGI) - in progress
  • Scrum Master Certification (SSGI)
  • Kaizen Leader Certification (CAH)
  • Core Management Skills 200 (CAH)
  • Core Management Skills 100 (CAH)
  • Maximizing Interactions 100 (CAH)
  • CSOS (GXS)
  • GXS Integrator 5.0 (GXS)
  • Making Friends and Influencing People (CAH)
  • Problem Solving and Decision Making (CAH)
  • LSS - Yellow Belt (CAH)
  • LSS - White Belt (CAH)

References

References available upon request.

Timeline

Sr Manager, Product and Solutions Marketing

Cardinal Health
02.2022 - 11.2023

Consultant - Strategic Planning and Execution, P-Mod 2 EDI Tower

Cardinal Health
12.2018 - 02.2022

Supervisor - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
06.2014 - 12.2018

Consultant - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
05.2011 - 06.2014

Sr Analyst - Business Analysis, Pharma Customer EDI Implementation

Cardinal Health
12.2004 - 05.2011

Technical Support Analyst, EIT Service Center

Cardinal Health
11.2002 - 12.2004

Team Lead - VAN Administration

Sterling Commerce, Inc
02.2001 - 08.2002

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Daniel Dean