Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Deas

WA - Port Orchard,WA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

34
34
years of professional experience

Work History

Store Services Manager

Pep Boys
03.2018 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Operations Manager

Epic Customs
02.2014 - 02.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Sales Manager

Cartoys
01.2002 - 02.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Department Supervisor Mobile Electronics

Best Buy
01.2000 - 01.2002
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Managed team of 6 to 8 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.

Shop Manager Mobile Electronics

Circuit City Stores
01.1995 - 01.2000
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Infantry Team Leader

US Army
12.1989 - 04.1998
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Maintained secure communication systems to relay information to and from command teams.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.

Education

No Degree - Electrical/Electronic Engineering

Bates Technical College
Tacoma, WA

Skills

  • Team Development
  • Customer Service Management
  • Personnel Development
  • Promotional Planning
  • Budget Administration
  • Revenue Generation
  • Partnership Building
  • Project Management
  • Operations Management
  • Performance Reviews
  • Friendly and Positive
  • Multitasking and Organization
  • Problem-Solving
  • Maximizing Profitability
  • Outstanding Communication Skills
  • Advertising and Marketing
  • Strategic Thinker
  • Relationship Building and Management

Timeline

Store Services Manager

Pep Boys
03.2018 - Current

Operations Manager

Epic Customs
02.2014 - 02.2018

Sales Manager

Cartoys
01.2002 - 02.2014

Department Supervisor Mobile Electronics

Best Buy
01.2000 - 01.2002

Shop Manager Mobile Electronics

Circuit City Stores
01.1995 - 01.2000

Infantry Team Leader

US Army
12.1989 - 04.1998

No Degree - Electrical/Electronic Engineering

Bates Technical College

Similar Profiles

CREATE PROFILE
Daniel Deas