Daniel Deas
WA - Port Orchard,WA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
34
34
years of professional experience
Work History
Store Services Manager
Pep Boys
Seattle, WA
03.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Negotiated with vendors to secure best prices for parts and supplies.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Operations Manager
Epic Customs
Tacoma, WA
02.2014 - 02.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
Sales Manager
Cartoys
Washington, United States
01.2002 - 02.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Department Supervisor Mobile Electronics
Best Buy
Tacoma, WA
01.2000 - 01.2002
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 6 to 8 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
Shop Manager Mobile Electronics
Circuit City Stores
Washington, United States
01.1995 - 01.2000
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Infantry Team Leader
US Army
United States
12.1989 - 04.1998
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance, and explosives.
- Maintained secure communication systems to relay information to and from command teams.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
No Degree - Electrical/Electronic Engineering
Bates Technical College
Tacoma, WASkills
- Team Development
- Customer Service Management
- Personnel Development
- Promotional Planning
- Budget Administration
- Revenue Generation
- Partnership Building
- Project Management
- Operations Management
- Performance Reviews
- Friendly and Positive
- Multitasking and Organization
- Problem-Solving
- Maximizing Profitability
- Outstanding Communication Skills
- Advertising and Marketing
- Strategic Thinker
- Relationship Building and Management
Timeline
Store Services Manager
Pep Boys
03.2018 - Current
Operations Manager
Epic Customs
02.2014 - 02.2018
Sales Manager
Cartoys
01.2002 - 02.2014
Department Supervisor Mobile Electronics
Best Buy
01.2000 - 01.2002
Shop Manager Mobile Electronics
Circuit City Stores
01.1995 - 01.2000
Infantry Team Leader
US Army
12.1989 - 04.1998
No Degree - Electrical/Electronic Engineering
Bates Technical College