Daniel Dechert
Ellicott City,MD
Summary
Experienced Sales and Customer Success leader with over 17 years of experience, with 14 of those years being in the Healthcare vertical. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Customer Success Manager
Monocl (Acquired by Definitive Healthcare)
08.2022 - Current
- Designed and executed successful onboarding strategies that increased product adoption by 30%.
- Built strong relationships with customers in assigned portfolio, resulting in a 97% retention rate, a 16% increase from the previous year.
- Identified and secured multiple upsell opportunities, resulting in a 41% increase in assigned portfolio's value.
- Designed and delivered successful training sessions and workshops, increasing customer utilization by over 60%.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
Solutions Executive
Enter.health RCM
08.2019 - 07.2022
- Responsible for developing and implementing company sales and account management strategy.
- Developed and implemented onboarding outline and strategy for onboarding new clients.
- Developed and implemented account management playbook for clients which led to 100% retention for last two years.
- Managed client accounts and increased revenue by 24% year over year.
- Played instrumental role in client satisfaction by working with operational and engineering teams for proper resolution of service issues.
- Used networking, cold outreach, conferences, and referrals to identify prospective accounts and generate new leads.
- Closed 55% of all Enter current customers.
Director of Sales
Screenleap
11.2017 - 05.2019
- Responsible for developing and implementing company sales strategy.
- Identified we did not have product market fit and helped company pivot in mid 2018 and go into education market.
- Generated pipeline of more than $3,000,000 in new opportunities in 6 months.
- Created and developed sales strategy around going after education market which led to 10 schools that were closed in first few months.
- Created and developed sales conference strategy and process that ended up generating 300% more qualified leads than any other of the 31 start-ups at convention.
- Created and developed sales processes for handling and tracking leads through entire sales funnel.
Head of Sales
TherapyNotes EMR
05.2016 - 10.2017
- Responsible for developing and implementing company sales strategy.
- Identified need, championed approval, and implemented Marketing and CRM platform (Hubspot) to improve business results.
- Created and developed sales processes for handling and tracking leads through entire sales funnel.
- Developed buyers personas and content strategy to attack leads that did not convert using marketing automation.
- Improved demo sales process and increased close rate by 30% in first month.
- Created and directed sales team training and development programs.
- Set up implementation plan to help on-board large clients.
- Trained and developed customer success team to up-sell company offerings which resulted in 280% gains over last year.
- Increased conversion rates of large customers from 25% to 36% in 1Q by making a more customer centric sales process.
- Increased MRR by 43% over the course of a year.
- Closed largest customer in company history.
Regional Account Director
Adecco
06.2015 - 04.2016
- Direct P&L and sales growth responsibility for multiple locations.
- Strong focus on closing new accounts with revenue generation of $1M+ annually.
- Negotiate and execute contracts, service level agreements, and compliance requirements for new accounts.
Regional Director
Healthcare Services Group
06.2007 - 09.2014
- Generated pipeline of more than $60,000,000 in new opportunities in 24 months.
- Managed team of 6 sales reps and 10 district managers.
- Scaled team from 700 to 1,800 employees.
- Increased ARR from $15,000,000 to $50,000,000 over 5 years.
- Utilized my teaching and leadership skills to develop successors.
- Responsible for monthly reviews with client leadership.
- Through customer relationships, achieved 98% customer retention.
- Identified opportunities to improve customer relationships, then developed and coordinated bespoke activities.
- Researched economic processing factors to determine best process and sales strategies.
Education
Bachelor of Science - Business Administration
Illinois State University
Normal2005
Skills
- Account Management
- Client Relations
- Strategic Account Development
- Active Listener
- Relationship Development
- Metrics-Driven
- Upselling
- Revenue growth
Objective
Experienced Customer Success Manager with 14 years of experience in the healthcare vertical is seeking a position where I can utilize my account management and leadership skills to increase company profitability by delivering value to drive client retention and expand recurring revenue.
Timeline
Senior Customer Success Manager
Monocl (Acquired by Definitive Healthcare)
08.2022 - Current
Solutions Executive
Enter.health RCM
08.2019 - 07.2022
Director of Sales
Screenleap
11.2017 - 05.2019
Head of Sales
TherapyNotes EMR
05.2016 - 10.2017
Regional Account Director
Adecco
06.2015 - 04.2016
Regional Director
Healthcare Services Group
06.2007 - 09.2014
Bachelor of Science - Business Administration
Illinois State University
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