Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel De Faria

Kissimmee,FL

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience

Work History

Sales Specialist

Toyota of Clermont
12.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.

Server and Bartender

Carrabba's Italian Grill
01.2020 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Sales Associate

Calvin Klein
04.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Freedom High School
Orlando, FL
05-2021

Skills

  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Strong multitasking
  • Highly reliable
  • Patience and tolerance
  • Engaging personality
  • New hire training
  • Service-oriented mindset

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Sales Specialist

Toyota of Clermont
12.2023 - Current

Server and Bartender

Carrabba's Italian Grill
01.2020 - 11.2023

Sales Associate

Calvin Klein
04.2018 - 12.2019

High School Diploma -

Freedom High School

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Daniel De Faria