Summary
Overview
Work History
Education
Skills
Timeline
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Daniel DeFelice

Abingdon,MD

Summary

Dedicated customer service professional with strong verbal, written and visual communication skills. Ready to apply analytical and problem-solving skills to help teams invision customer ideas and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.

Overview

5
5
years of professional experience

Work History

Costumer Service

WAWA
01.2021 - 08.2023
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Promoted and maintained highest level of customer service to guests and stayed alert to individual needs.
  • Maintained service-oriented attitude toward customer needs, comfort and safety.
  • Anticipated guests' needs and delivered excellent customer service.

Intern

Harford Technical High School
09.2018 - 05.2023
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Analyzed problems and worked with teams to develop solutions.
  • Collaborated with senior management on new initiatives to build confidence.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Graphic Design

Salisbury University
Salisbury, MD

High School Diploma -

Harford Technical High School
Bel Air, MD, United States
05.2023

Skills

  • Hospitality and Guest Service
  • Service Station Stocking
  • Adobe Lightroom
  • Ibis Paint
  • Excel
  • Word

Timeline

Costumer Service

WAWA
01.2021 - 08.2023

Intern

Harford Technical High School
09.2018 - 05.2023

Graphic Design

Salisbury University

High School Diploma -

Harford Technical High School

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Daniel DeFelice