Daniel Dehil

My tenure at Jones Day is nearing the 17-year mark, commencing in 2007 as an Integration Developer within the Desktop Team, where my focus lay in Windows development, application packaging, and application deployment. My dedication and expertise led to a promotion to the role of Engineer, with a specialized emphasis on Desktop Security. Today, I take great pride in my current position as the End-User Systems Manager for the Firm.

In my current role I have a strong record of creating seamless end-user system platforms that meet our demanding global needs while meeting the constantly evolving security baselines. We've excelled in enhancing the lawyer-experience and system efficiency with each iteration. Our team's dedication to efficient implementation, as well as desktop, remote desktop, and mobile device management, coupled with strong cross-functional collaboration, has consistently delivered productive and secure work environments. I'm devoted to equipping my team with the training they need to enhance their skills, foster collaboration, and enable them to make the most of technological resources. I embrace a central position in fostering secure, efficient, and innovative workspaces that align with the ever-evolving demands of the Firm.

Management of Desktop and Remote Desktop Environments: Overseeing the setup, deployment, and upkeep of both desktop and remote desktop (Citrix) systems. This encompasses the creation of Windows images, software distribution, application and operating system updates, as well as the management and compliance of all security patches.

Mobility Management: In December of 2022 my management role expanded by onboarding the Mobile Messaging technology to End-User Systems. This shift also brought ownership of a major project effort to migrate the Firm mobile management from Blackberry to Microsoft Intune. Lawyer and staff enrollment to Intune commences in 2024.

End-User Support: Providing top-level technical support to end-users, including troubleshooting hardware and software issues, setting up new devices, and ensuring that users can effectively perform their tasks.

Software and Application Management: Overseeing the installation and updates of software and applications used by Firm end-users, ensuring licensing compliance and compatibility. Created and managed the Carbon Black Protection environments for application control.

Security: Implementing desktop and remote desktop security measures to protect end-user devices and data, including antivirus software, application control software, firewalls, encryption, and access control policies.

Policy Development: Developing and enforcing IT policies and procedures to ensure the security, reliability, and performance of end-user systems.

Collaboration: I engage in ongoing collaboration with all IT teams across the organization, promoting a culture of open communication that breaks down silos. This approach ensures the continuous integration and optimal performance of end-user systems.

Project Management: Overseeing IT projects related to end-user technology, such as system upgrades, migrations, or rollouts.

Budget Management: Managing budgets for end-user IT services, including hardware and software purchases, maintenance, and upgrades.

Compliance: Ensuring that end-user systems and practices comply with relevant industry regulations and security standards.

Documented game actions to accurately update league, player and team statistics.

Down and distance operator responsible for accuracy of each down marker.

Lead operator for in-game scoreboard operations.

Scoring hits, runs, errors on all boards and 'Scoring Decision' on main scoreboard.

Operator of crowd animation and fan encouragement graphics.

Provided technical support to 100+ Windows 2000/XP end-users in a 2003 environment.

Managed workstation and laptop configurations and upgrades, implementing laptop imaging using Altiris Management Console.

Managed server upgrades, storage, and firewall configurations.

Conducted Veritas tape backups with different schedules.

Administered Active Directory, including organizational units and security groups.

Led internal upgrade project management.

Supervised and trained contracted IT staff.

Offered off-site IT support during critical FDA Advisory Committee meetings.

Served as one of three Iron Mountain liaisons for off-site data storage.

Conducted IT policy and Sarbanes-Oxley Act compliance training for new employees.

Provided level 1 and level 2 technical assistance/phone support to 10,000 PPG customers in North America, South America and Canada.

On-site service calls for Ohio customers, when necessary.

Consistently one of the top analysts with highest weekly call volume.

Successfully resolve over 600 calls per month.