Daniel Deisrael
West Des Moines,IA
Summary
Results-driven CyberArk Engineer with extensive experience in implementing and managing privileged access management solutions. Expertise in configuring CyberArk components and integrating security protocols to enhance system integrity and compliance. Proven ability to monitor system health and resolve operational issues, ensuring robust security policy enforcement. Skilled in developing IAM roles that align with business objectives, driving efficiency and security across environments. Strong background in infrastructure support and user operations, optimizing performance and reducing downtime.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CyberArk Engineer
Whitelistech LLC
03.2024 - 07.2025
- Installed and configured CyberArk PAM Corpas Solution components: Vault, PVWA, CPM, PSM, PKI Client Server.
- Integrated LDAP/LDAPS, managing user privileges through AD Mapping.
- Managed CyberArk Vault operations, implementing password rotation and policy management.
- Developed IAM roles in line with business objectives and compliance requirements.
- Monitored PAM system health, resolving operational issues and ensuring security policy enforcement.
- Performed routine maintenance of privileged accounts and policies.
- Handled automatic onboarding and offboarding.
- Monitored PAM system health and resolve basic operational issues.
- Managed CyberArk Vault operations and password rotation via PVWA and PrivateArk Client.
- Administered CyberArk Safe, Platforms, and connection components.
- Implemented CyberArk integration with external directories like Active Directory, Azure AD, and SailPoint in compliance with industry best practices.
- Created backups and implemented disaster recovery for PAM Solutions.
Infrastructure Engineer
John Deere
Des Moines
08.2023 - 07.2025
- Company Overview: Des Moines Works
- Supported Infra team in Windows environments.
- Managed computer peripherals and software installations for optimal user operations.
- Troubleshot network and hardware issues, reducing system downtime.
- Coordinated asset management with vendors using ServiceNow.
- Implemented security protocols, optimizing systems for 3000 clients.
- Maintained 90% SLA compliance for technical issue resolution.
- Resolved 90% of technical support tickets on first call.
- Provided technical support to optimize workflows and minimize business interruptions.
- Added machines and users to the appropriate Ous, and Groups.
- Diagnosed and resolved complex technical issues on time avoiding interruption.
- Communicate technical information to both technical and non-technical audiences.
- Analyzed system performance, identify bottlenecks, and propose solutions.
- Planned, configured, and deployed network server, storage, and other infrastructure components.
- Des Moines Works
Service Desk Analyst
TCS
07.2022 - 04.2023
- Delivered remote support for Cargill NA clients, resolving hardware and software issues.
- Imaged and configured workstations, deploying systems via PXE Boot in SCCM.
- Collaborated with Network Team on network issues and data backup with MDT and OneDrive.
- Managed tickets in Remedy, ensuring timely resolution of technical problems.
- Provided first-line support for Windows environments and proprietary applications.
Desktop Engineer
Robert Half Technology
10.2021 - 02.2022
- Managed ServiceNow tickets, assigning tasks to teammates and following up with clients.
- Delivered remote support via Teams for user profile and settings backup.
- Executed first-line support for computers and mobile devices efficiently.
- Conducted routine tasks like user account management and password resets in AD.
- Facilitated office moves, ensuring proper installation of equipment and deployment of devices.
Windows 10 Deployment Engineer
F2Onsite
05.2021 - 06.2021
- Provided troubleshooting support for hardware and software issues, enhancing customer satisfaction by 75%.
- Managed asset allocation and deployment for over 3,000 corporate employees.
- Coordinated with Imaging Team and Schedulers for timely asset installations.
- Conducted device inventory to verify usage locations.
- Developed methods to streamline ticket management and data storage.
Desktop Engineer II
Pomeroy IT Solutions
01.2020 - 03.2021
- Image Panasonic Toughbook, HP, and Dell computers using SCCM EasyTouch.
- Install and set up PCs and printers for optimal performance.
- Troubleshoot and configure devices, including operating systems and LAN connectivity.
- Manage asset lifecycle through BMC Remedy Smart IT and Active Directory.
- Conduct on-site repairs and preventive maintenance on computers and peripherals.
Education
Prince George's Community College
LargoUniversity of Virginia, School of Continuing and Professional
Skills
- CyberArk administration
- IAM development
- System performance analysis
- Asset management
- Service desk management
- Vendor coordination
- Disaster recovery planning
- Effective communication
- Attention to detail
- Technical documentation
- Team collaboration
- Cybersecurity awareness
Certification
- CyberArk PAM Defender
Timeline
CyberArk Engineer
Whitelistech LLC
03.2024 - 07.2025
Infrastructure Engineer
John Deere
08.2023 - 07.2025
Service Desk Analyst
TCS
07.2022 - 04.2023
Desktop Engineer
Robert Half Technology
10.2021 - 02.2022
Windows 10 Deployment Engineer
F2Onsite
05.2021 - 06.2021
Desktop Engineer II
Pomeroy IT Solutions
01.2020 - 03.2021
Prince George's Community College
University of Virginia, School of Continuing and Professional
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