Daniel de la Cruz
Linden,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
38
38
years of professional experience
Work History
Fiber Splicing Manager
Unlimited Communications Inc
11.2022 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Expanded department and attained 30% growth margin in revenue.
Splicing Technician
AT&T
01.2000 - 11.2022
- Extensive customer contact with surveys of positive recognition from satisfied customers
- Trained in the use of Sidekick, JDSU, Fiber OTDR, Fujitsu 70R fusion splicer, and cable locator
- Considerable experience in the installation and repair of POTS, DSL, T1 and fiber optic facilities
- Managed crew in supervisors' absence.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Warehouse Associate
Smart & Final
01.1995 - 01.2000
- Received and inventoried high value tobacco and liquor products
- Pulled and organized orders for various stores and restaurants
- Received and distributed all incoming packages and mail
Replenishment Supervisor
Sears
01.1986 - 01.1996
- Warehouse associate responsible for package pickup and warehouse organization
- Promoted to delivery driver within 6 months of service
- Trained in the safe use of 25ft bobtail delivery truck
- Organized next days' deliveries for maximum route efficiency
- Promoted to supervisor and accountable for 10 subordinates within various store departments
- Shipped/received all inventory and processed in database
- Hired and trained new employees
- Managed work assignments and work schedules.
- Enhanced team productivity with thorough training on replenishment processes and procedures.
- Reduced out-of-stock incidents by closely tracking product demand and adjusting replenishment accordingly.
Education
Bachelor of Arts - Psychology
University of California At Davis
Davis, CA01.1992
Skills
- Certified in the use of Altec boom vehicle
- Certified in the use of a 28ft ladder and the climbing of stepped/non-stepped poles
- Met specific quality, production and safety standards
- Detail oriented
- Strong customer focus
- Eagerness to learn
- Ability to adapt
- Quality assurance
- Strong work ethic
- Team player
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Personal Information
Title: Telecommunications Technician
Languages
Spanish
Professional Working
Timeline
Fiber Splicing Manager
Unlimited Communications Inc
11.2022 - 05.2024
Splicing Technician
AT&T
01.2000 - 11.2022
Warehouse Associate
Smart & Final
01.1995 - 01.2000
Replenishment Supervisor
Sears
01.1986 - 01.1996
Bachelor of Arts - Psychology
University of California At Davis
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