Summary
Overview
Work History
Education
Skills
Timeline
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DANIEL DELARA

Albuquerque,NM

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

2025
2025
years of professional experience

Work History

Sales Representative

Bisco Industries
05.2023 - Current
  • Aerospace and military part sales
  • Strong communication skills both verbal and written
  • Establishing new sales opportunities in an exciting environment with both inside and outside sales responsibilities
  • Ensure excellent customer service via phone, email and customer visits
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Support inside sales representatives and management in customer service and sales
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Exceeded sales targets through effective planning and goal setting.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.

Key Account Manager

Vitality Works
07.2022 - 12.2022
  • File claims for shipping mishaps
  • Working with several global clients to produce, label, pack and ship all compounded organically at site
  • Communicate with every department to ensure clients, producers, and transportation is on track
  • Meet with our global partners to discuss products
  • Providing large sum quotes to potential and existing clientele
  • Manage accounts and financing
  • Customer service resolution
  • Organization and project planning
  • Extensive Excel and computer proficiency skills
  • Handling incoming and outgoing phone calls, meetings, and emails
  • Presenting new product or ideas to clientele
  • Strengthened client relationships through regular communication and effective problemsolving.

Payroll Management

Paychex
  • Rapid response to clients' needs regarding payroll
  • File claims for payroll issues
  • Providing information regarding additional products offered by Paychex

Tech I

Canon USA
11.2020 - 02.2021
  • Providing customers with technical support specifically regarding the business line of printers and scanners although I was trained in the consumer line as well
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.

Customer Relations Specialist

T-Mobile USA
10.2006 - 11.2019
  • Performed in-depth research to answer more complex questions
  • Performed research to locate lost, missing, or returned equipment
  • Coordinate with manufactures, Warehouses, and retailers to resolve issues
  • Maintained accurate records equipment returns and issued appropriate adjustments
  • Determined eligibility for mobile device unlocks and provide accurate instruction to the customer for the unlock process
  • Worked on special projects during new equipment launches and the aid of several departments
  • Review of complex issues for letters sent to the office of the president
  • Performed outbound calls to customers regarding their letters and resolved any issues they may have
  • Reviewing and maintaining accounts and recommending services based on the customers' needs
  • Retention of the customer and services
  • Excelled in exceeding daily production goals
  • Collaborated with customer service team members and leadership to ensure customer and company satisfaction
  • Balanced the needs of the customer and the business while navigating multiple computer systems at once in a fast-paced environment
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Troubleshooting of network and equipment and filing tickets for resolutions if necessary
  • Processed and issued payments and refunds for customers
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Developed highly empathetic client relationships and earned reputation for meeting set goals
  • Resolved product/policy issues and shared benefits of new technology
  • Performed in-depth research to answer more complex questions
  • Managed and effectively explained billing and services
  • Troubleshooting of network and equipment and filing tickets for resolutions if necessary

Education

Some College - IT

Central NM Community College
Albuquerque, NM

High School Diploma -

Coronado High School
El Paso, TX
01.2003

Skills

  • Quick learner
  • File/records maintenance
  • Excellent communication
  • Computer proficient
  • Microsoft Office
  • Organizational Skills
  • Account Management
  • Time management
  • Results-oriented
  • Proficient in data processing
  • Payroll Management
  • Customer Relations
  • Sales expertise
  • Complex Problem-Solving
  • Product and Service Sales
  • Price quote preparation
  • Post-sales support
  • Key Account Management
  • Multitasking Abilities

Timeline

Sales Representative

Bisco Industries
05.2023 - Current

Key Account Manager

Vitality Works
07.2022 - 12.2022

Tech I

Canon USA
11.2020 - 02.2021

Customer Relations Specialist

T-Mobile USA
10.2006 - 11.2019

High School Diploma -

Coronado High School

Payroll Management

Paychex

Some College - IT

Central NM Community College

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DANIEL DELARA