Janelle De Leon
Delavan,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned lead with 17 years in leading phlebotomy team to provide excellent customer service during medical tests. Hired and trained new team members while supporting department with quality of care and administrative needs. Submitted results to referring physicians efficiently and accurately.
Overview
19
19
years of professional experience
Work History
Lead Histology/Phlebotomy Technician
Advocate Aurora Health Care
Elkhorn, WI
11.2004 - Current
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Reviewed patient records for accuracy and completeness.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Oversaw training and onboarding process for all newly hired employees.
- Compiled monthly reports for program leaders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Did monthly scheduling for employees, made sure shifts were covered and staffed appropriately
- Accomplished multiple tasks within established timeframes.
- Developed and implemented training processes to achieve high quality of care for patients.
Education
Associate of Arts - Health Administration And Management
University of Phoenix
Tempe, AZ05.2008
Skills
- Team building and Collaboration
- Attention to Detail
- Multitasking Abilities
- Organization and Time Management
- Leadership
- Conflict Resolution
- Flexible and Adaptable
- Planning and Coordination
- Critical Thinking
- Interpersonal Communication
- Time Management
- Microsoft Office
Additional Information
Fontana Elementary School, Board member Treasurer from 2011- 2018
References
References :
Kathy Herzog
Advocate Aurora Lakeland Hospital ,Elkhorn WI
Team member
262-909-3126 , 262-741-2124
Lisa Loepke
Advocate Aurora Lakeland Hospital ,Elkhorn WI
Emergency Room Education Director
262-215-1619
Kelly Mcnett
Former Supervisor at Advocate Aurora Lakeland Hospital, Elkhorn WI
815-382-0629
Timeline
Lead Histology/Phlebotomy Technician
Advocate Aurora Health Care
11.2004 - Current
Associate of Arts - Health Administration And Management
University of Phoenix
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