Daniel Delgado
Tampa,FL
Summary
I am an accomplished and diligent Project Management and Customer Service professional, offering comprehensive knowledge of project coordination and industry insight to aviation and airline procedures. I hold a track record of coordinating projects, taking on administrative duties, and organizing individuals towards a common goal to ensure projects are completed on time and within budget I uphold strong attention to detail by combining technical ability as well as proprietary tools to advance and improve the financial outcomes for new and experienced customers. I believe in honest relationships, always having my client's best interest in mind, and working hard to get the job done.
Overview
7
7
years of professional experience
Work History
Project Management Assistant
Seretta Construction
Apopka, FL
02.2023 - Current
- Supporting multiple Project Managers with the coordination and administration of each project from beginning to completion
- Collaborated with estimators, senior project managers, accountants, shop managers, drafters, and superintendents
- Aided Project Managers by checking panel shop drawings, rebar drawings, wire placing drawings, and lift and brace engineering books
- Managed the schedule of projects, contracts, schedule of values, change orders, budgets, draw payments, and submittals
- Assisted PM's with choosing subcontractors and delegating responsibilities to each party such as, scheduling concrete, cranes, rebar deliveries, rod buster installations, and panel erectors.
Investment Advisor
Stark Properties Group / Legacy Investments Group
Orlando, FL
01.2021 - 01.2023
- Promoted sales of properties through advertisements, open houses, multiple listing services, and other online advertising platforms
- Seek out new clients, complete inbound and outbound calls, and develop clientele through sales presentations and by networking to find new customers
- Handling of the acquisition and disposition of nearly $2 million worth of closed investment real estate on a monthly basis
- Underwrote over $200 million of potential investments for primarily single-family rentals, multifamily rentals, short term rentals, and fix and flip real estate
- Source profitable investment real estate deals in Central Florida (focused Orlando, Kissimmee, Lakeland, Tampa, Sarasota) to provide to clients that wish to grow their real estate investment portfolio
- Built an Excel model to quickly identify if property would be a profitable investment for investor list.
Customer Service Representative
Cutting Edge Technology Group
Orlando, FL
01.2018 - 01.2021
- Provided technical assistance to users in person, via phone or email.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Interacted with vendors regarding purchase orders, invoice payments.
- Attended customer service meetings to address any ongoing issues or concerns.
- Installed and configured computer systems, printers, and other peripherals.
- Resolved printer problems remotely or onsite as needed by users.
- Diagnosed and resolved hardware and software issues efficiently.
- Maintained inventory of all equipment, software licenses and warranties.
- Installed, configured and maintained computer hardware, software and peripherals.
- Ensured compliance with corporate policies related to data security standards.
- Provided training to end-users on basic usage of computer applications.
- Configured user accounts, permissions and passwords according to company policies.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
- Conducted training sessions for staff on new software and hardware, enhancing productivity.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Participated in IT projects related to desktop support services.
Education
Skills
- Customer Care Expert
- Solution Development
- Procore
- Bilingual
- Customer Relationship Management
- Autodesk
- Customer Retention
- Organization & Time Management
- Microsoft Office Suite
- Active Directory
Businesstoolstechnologies
- Microsoft Office Suite (Excel, Word, Outlook)
- ESUB
- Sage
- Autodesk
- Procore
- Salesforce
Timeline
Project Management Assistant
Seretta Construction
02.2023 - Current
Investment Advisor
Stark Properties Group / Legacy Investments Group
01.2021 - 01.2023
Customer Service Representative
Cutting Edge Technology Group
01.2018 - 01.2021