Summary
Work History
Education
Skills
Activities
References
Timeline
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Daniel DellaPace

Daniel DellaPace

Nesconset,NY

Summary

Motivated Director of Client Relations with proven success in customer satisfaction, increasing sales revenue, and team management. Through my natural ability to effectively communicate and connect with individuals, I have gained a multitude of long lasting, client relationships built on trust. Seeking to expand my knowledge and experience within the business world and future company.

Work History

Director of Client Relations

Jacuzzi Bath Remodel by BBR
  • Resolving issues as they arrive on previous, future or current jobs.
  • Work with a cross functional team of department heads to
  • Welcome calls to all of our new customers to discuss the install process, questions & concerns.
  • Participated in weekly sales meeting to ensure consistency throughout the sales process and enhance customer satisfaction.
  • Developing long lasting client relationships through our lifetime service warranty.
  • Overseeing up to 20 jobs per week, year round.
  • Welcome calls for our new customers to discuss the install process.
  • Scheduling all future customers in a timely manner.
  • Working with i360 by Salesforce
  • Managed and delegated all client calls using my expertise in problem resolution.
  • Creating a calendar for install crews and service technicians.
  • Collecting payments for all jobs.
  • Revising and finalizing all contracts.
  • Keep an open forum of communication with all clients, 24/7 through skype messaging.
  • Construction and plumbing knowledge.

Warehouse Manager

Jacuzzi Bath Remodel by BBR
  • Managing, directing and over-seeing a team of warehouse associates throughout two buildings.
  • Directed all jobs to ensure product and material is delivered on time to all clients and existing jobs.
  • Inventory upkeep.
  • Forklift operation.
  • Receiving and unpacking pallets of up to 30 customer's materials.
  • General cleanliness of two warehouses.
  • Creating work order forms.
  • Navigating salesforce.
  • Change orders.

Financial Services Associate

New York Community Bank
  • Selling financial packages for existing customers
  • Offering merchant services to local businesses
  • Advertising mortgage services for new and existing customers
  • Performing standard teller services
  • Navigating Fizerv workforce
  • Money counting
  • Creating trustworthy relationships with our customers
  • Working alongside an investment advisor.

Sales Manager

New York Sports Club
  • Marketed and advertised memberships, packages, and gym benefits.
  • NY Sports Club's top salesman by 6 months of being employed; bringing in an average of 10-15 deals per month.
  • Developed and implemented sales strategies to generate leads and increase revenue.
  • Extensive B2B outreach and networking.
  • Managing CRM system and making up to 20 calls per day.
  • Over the phone sales & marketing to non-local clients and businesses.

Education

Skills

  • Customer Satisfaction
  • Relationship Management
  • Proficient in Salesforce
  • Training and mentoring
  • Customer Relations
  • Business Development
  • Process Improvement
  • Project Planning
  • Excellent Communication
  • Team Development
  • Performance Evaluation
  • Financial Management
  • Positive Attitude

Activities

  • Salesforce
  • Leadership
  • Conflict resolution
  • Coaching
  • Quality Assurance
  • Interdepartmental supervision and guidance

References

  • Steven Franklin, Director of Operations for Jacuzzi Bath Remodel by BBR, +1 (631) 972-0296
  • John Fennell, Vice President of New York Community Bank, +1 (516) 642-6988
  • Jake D'Arpa, Customer Service Manager for New York Sports Club, +1 (631) 672-9671

Timeline

Director of Client Relations

Jacuzzi Bath Remodel by BBR

Warehouse Manager

Jacuzzi Bath Remodel by BBR

Financial Services Associate

New York Community Bank

Sales Manager

New York Sports Club

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Daniel DellaPace