Daniel Desdunes
Seattle
Summary
Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Toyota
Edmonds, WA
01.2025 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Dealer Relationship Manager
GM Financial
Seattle, WA
08.2023 - 12.2024
- Fostered an open line of communication between dealerships and company representatives through regular meetings and conference calls.
- Recognized as a trusted advisor by dealerships, resulting in improved loyalty and repeat business.
- Negotiated favorable contract terms with dealership principals, securing mutually beneficial agreements.
- Streamlined processes for dealer onboarding, expediting the time it took to bring new partners onboard.
Area Sales Manager
Global Lending Services LLC
Seattle, WA
02.2023 - 08.2023
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Built lasting relationships with clients through outstanding customer service interactions.
Area Sales Manager
Capital One
Seattle, WA
05.2022 - 02.2023
- Engaged with general managers and owners to effectively sell advertisement packages and drive revenue growth.
- Consistently met quotas by visiting an average of 6 stores per day and 120 stores per month, maximizing opportunities for engagement
- Prepared and delivered impactful presentations to key decision makers, effectively conveying the benefits of partnering with Capital One.
- Collaborated with internal teams to ensure seamless delivery of programs and services. - Stayed up to date with industry trends and market dynamics, leveraging this knowledge to provide strategic insights and recommendations to dealer partners.
Relationship Manager
Capital One
Irvine, CA
01.2021 - 05.2022
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed comprehensive monthly plans to prioritize supportive and non-supportive dealers.
Cafe Ambassador
Capital One
Seattle, WA
11.2017 - 01.2021
- Acted as a liaison between the cafe and local community, participating in events and fostering partnerships that benefited both parties.
- Developed strong relationships with regular customers, creating a loyal client base that contributed to increased revenue.
- Entrusted with the task of providing guided tours to executive-level business partners and showcasing the potential partnership opportunities.
- Actively contributed to the influence and guidance of team members in day-to-day initiatives
Fraud Account Supervisor/Fraud Response Representative
Capital One
Tampa, FL
12.2015 - 11.2017
- Facilitated strong interdepartmental cooperation, sharing knowledge and resources to combat fraud across all areas of the organization effectively.
- Developed tailored action plans for at-risk accounts, mitigating potential threats while maintaining customer relationships.
- Enhanced team efficiency through regular training sessions and performance evaluations.
- Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
Education
Diploma -
Alonso High School
Skills
- Salesforce
- Tableau
- Client relations
- Relationship building
- Customer service and care
- Upselling and cross selling
Timeline
Sales Specialist
Toyota
01.2025 - Current
Dealer Relationship Manager
GM Financial
08.2023 - 12.2024
Area Sales Manager
Global Lending Services LLC
02.2023 - 08.2023
Area Sales Manager
Capital One
05.2022 - 02.2023
Relationship Manager
Capital One
01.2021 - 05.2022
Cafe Ambassador
Capital One
11.2017 - 01.2021
Fraud Account Supervisor/Fraud Response Representative
Capital One
12.2015 - 11.2017
Diploma -
Alonso High School