DANIEL DEVINE
Hicksville,NY
Summary
Highly motivated, enthusiastic and result-driven field organizer and operative with strong exposure to significant campaigning and issue-support for causes related to the Democratic Party platform. Clear understanding of recruiting volunteers and training in OpenVPB and Mobilize applications. Excellent communication, presentation and interpersonal skills. Ready, willing, and eager to learn and contribute to a team effort.
Overview
20
20
years of professional experience
Work History
Field Organizer
New York State Democratic Committee
Babylon, NY
09.2022 - 11.2022
- Created email templates in Gmail, promoted events via social media and drafted phone scripts to recruit volunteers.
- Activated, trained, and managed seventy-five active volunteers to execute sixty-eight virtual phone bank (VPB) events of direct voter contact attempts
- Hosted both dialer and openVPB virtual phone banks (VPB) with hundreds of unique attendees recruited by cold-calling voter registration list
- Participated in strategy development to grow and advance voter contact attempts down ballot
- Collaborated with organizational leadership to assess capacity and develop implementation plans
- Canvassed persuadable voter universes, engaging in conversation with diverse communities
- Created MS Excel spreadsheet to track ongoing attendance status of virtual phone bank (VPB) volunteers
- Created Volunteer Appreciation certificate in MS Word
Customer Service Representative
Northwell Health System
Melville, NY
08.2016 - 03.2022
- Expedited patient calls in ACD call center having 57% growth in call volume in one year period
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Applied Soarian to schedule appointments; verify demographics; contact information and health insurance coverage
- Utilized Allscripts to triage 6 medical practices; medication refills; health insurance issues; track requests; document problems; record solutions; update patient progress and interactions.
Insurance Claims Representative
Berkeley Group
Jericho, NY
08.2007 - 03.2008
- Managed over 50 inbound calls from clients concerning travel insurance benefits for cruise lines
- Started computerized claims
- Provided updates for pending claims.
Call Center Customer Service Representative
Slomins
Hicksville, NY
08.2007 - 01.2008
- Completed over 60 customer inquiries in inbound call center environment.
- Confirmed residential alarm system passwords for subscribers and guided them through security system functionality and settings
- Scheduled home heating oil deliveries.
Technical Support Representative
EVO Merchant Services
Melville, NY
02.2006 - 03.2007
- Resolved over 50 inbound call center merchant issues per day involving technical functions of point-of-sale (POS) electronic and computer terminals
- Guided clients through batch reconciliation and settlements.
License Support Representative
CA Technologies
Islandia, NY
04.2002 - 10.2005
- Applied computer portal to generate end user network software licenses for database and security software
- Guided clients through updating licenses
Education
A.S - Business Administration
Farmingdale State College
Skills
- Technical Skills:
- MS Word & Excel; Allscripts; Soarian; Desktop Publisher; Web Design; Google Drive; VAN - VoteBuilder; Mobilize; Gmail
- Soft Skills: Excellent Writing, Listening Skills; Team Player and Leader; Advocate; Professional Demeanor; Critical Thinker; Relationship Building; Recruiter
- Spreading awareness
- Technologically-savvy
- Social media expertise
- Issue understanding
- Outreach management
- Canvassing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Field Organizer
New York State Democratic Committee
09.2022 - 11.2022
Customer Service Representative
Northwell Health System
08.2016 - 03.2022
Insurance Claims Representative
Berkeley Group
08.2007 - 03.2008
Call Center Customer Service Representative
Slomins
08.2007 - 01.2008
Technical Support Representative
EVO Merchant Services
02.2006 - 03.2007
License Support Representative
CA Technologies
04.2002 - 10.2005
A.S - Business Administration
Farmingdale State College
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